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A Squad Lead beheert een team van getalenteerde engineers om hoogwaardige softwareoplossingen en -diensten te leveren. · SquadLeads zijn verantwoordelijk voor teams van 6 tot 10 developers/devops. · ...
Makati1 buwan ang nakalipas
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++We are looking for two Team Leads to supervise teams, coordinate design reviews, and deliver project outcomes: Project Manager – Design Review Coordinator with a civil or structural engineering background. · ...
Quezon City Buong oras1 buwan ang nakalipas
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Introduction · A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IB ...
Quezon City, Philippines ₱900,000 - ₱1,600,000 (PHP) bawat taon Buong oras4 araw ang nakalipas
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Role Title: · Team Lead (Customer Experience Specialist) · ECLARO: · A quick Summary · ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singula ...
Quezon City, National Capital Region ₱1,500,000 - ₱3,000,000 (PHP) bawat taon4 araw ang nakalipas
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Team Management: Responsible for grooming & managing talents FTE). Ensures that all employees have a complete understanding of and adhere to the company's Rules and Regulations. Ensuring highly motivated staff · Keeping floor coverage at its optimum level while handling 15-20 Ser ...
Quezon City ₱900,000 - ₱1,600,000 (PHP) bawat taon5 araw ang nakalipas
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· We're Hiring | Team Lead - Healthcare · Onsite | Night Shift | Eastwood, Quezon City · Company: PM Consulting · Salary: Up to 55,000 Package · PM Consulting is looking for an experienced Team Lead - Healthcare to join our dynamic team If you're a driven leader with a solid bac ...
Quezon City, Metro Manila, Philippines ₱900,000 - ₱1,600,000 (PHP) bawat taon1 araw ang nakalipas
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Company Description · Helport AI is a global leader in innovative customer communication solutions, delivering intelligent software and services for enterprise clients. Our flagship product, Helport AI Assist, empowers customer contact professionals across industries such as bank ...
Quezon City, National Capital Region ₱900,000 - ₱1,600,000 (PHP) bawat taon4 araw ang nakalipas
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Team Management: Responsible for grooming & managing talents FTE). Ensures that all employees have a complete understanding of and adhere to the company's Rules and Regulations. Ensuring highly motivated staff · Keeping floor coverage at its optimum level while handling 15-20 Ser ...
Quezon City ₱900,000 - ₱1,600,000 (PHP) bawat taon1 linggo ang nakalipas
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Team lead responsible for grooming & managing talents FTE Ensures that all employees have a complete understanding of and adhere to the company's Rules and Regulations Keeping floor coverage at its optimum level while handling Service Associates Maintaining order ensuring that co ...
Quezon City1 buwan ang nakalipas
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+This is a full-time on-site role for a Team Lead based in Quezon City. · + · Mentoring and coaching staff, · Monitoring team performance, · Implementing process improvements, · ,Facilitating communication between management and the team while ensuring adherence to company polici ...
Quezon City2 linggo ang nakalipas
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We are looking for two Team Leads to supervise teams, coordinate design reviews, · and deliver project outcomes. Join a team that brings inspirational architecture, · landscapes, townscapes and places to our world.We bring our people together to create something bigger · and solv ...
Quezon City1 buwan ang nakalipas
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A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. · Managing a team to deliver a positive candidate experience in screening and overall recruiting and onboarding process on time to avoid delays. · Work within predefined recru ...
Quezon City3 linggo ang nakalipas
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Company Description · Helport AI is a global leader in innovative customer communication solutions, delivering intelligent software and services for enterprise clients. Our flagship product, Helport AI Assist, empowers customer contact professionals across industries such as bank ...
Quezon City ₱900,000 - ₱1,600,000 (PHP) bawat taon5 araw ang nakalipas
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Team Management: Responsible for grooming & managing talents FTE). Ensures that all employees have a complete understanding of and adhere to the company's Rules and Regulations. Ensuring highly motivated staff · Keeping floor coverage at its optimum level while handling 15-20 Ser ...
Quezon City, National Capital Region ₱900,000 - ₱1,600,000 (PHP) bawat taon6 araw ang nakalipas
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This is a full-time on-site role for a Team Lead based in Quezon City. · The Team Lead will oversee and manage daily team operations, · ensure performance metrics are met, · and support team members to achieve goals.Mentoring and coaching staff · Monitoring team performance · Imp ...
Quezon City, National Capital Region2 linggo ang nakalipas
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Role Title: Team Lead (Customer Experience Specialist) · ECLARO: A quick Summary · ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular pu ...
Quezon City ₱900,000 - ₱1,600,000 (PHP) bawat taon5 araw ang nakalipas
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At least 2 yrs. experience in leadership role. · ...
Quezon City1 buwan ang nakalipas
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A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. · ...
Quezon City, National Capital Region2 linggo ang nakalipas
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We are seeking an experienced Team Leader with a strong background in banking operations. · Bachelor's Degree / College Graduate · 1–2 years of contact center experience in financial accounts (banking preferred) · ...
Quezon City2 linggo ang nakalipas
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Lead IT Service Desk team with experience in international accounts and strong communication skills. · ...
Quezon, Metro Manila3 linggo ang nakalipas
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Responsibilities: · ● Supervise and coach a team of front-line associates focused on assisting customers with our dental · ● Work with the QA team to audit and deliver actionable agent feedback, identifying gaps in process and · building out SOPs to close identified gaps. · ● Mon ...
Metro Manila / NCR, Quezon City ₱900,000 - ₱1,600,000 (PHP) bawat taon Buong oras4 araw ang nakalipas
BPO Team Lead - Quezon City, Metro Manila / NCR - NTT Singapore Pte Ltd
Paglalarawan
Key Responsibilities
Team Leadership & Management
• Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality.
• Manage team scheduling, attendance, task allocation, and workload distribution.
• Conduct regular team meetings, performance reviews, and training sessions to enhance skills and productivity.
• Monitor service desk metrics (SLA, FCR, AHT, ticket backlog, customer satisfaction) and take corrective actions where needed.
Operational Responsibilities
• Act as the primary escalation point for L1 technical issues before forwarding to L2/L3 support.
• Ensure prompt response, troubleshooting, and closure of support tickets in accordance with SLAs.
• Oversee ticket quality—validate ticket categorization, documentation, and follow-up accuracy.
• Assist in handling high-priority or major incident tickets as required.
• Prepare daily/weekly reports on team performance and service desk KPIs.
Process & Quality Improvement
• Identify gaps in support processes and develop improvement plans.
• Ensure compliance with ITIL processes such as Incident, Request, and Problem Management.
• Contribute to knowledge base creation by documenting FAQs, troubleshooting steps, and SOPs.
• Promote consistent application of company policies, procedures, and service standards.
Customer Service
• Maintain a strong customer-service mindset across the team.
• Handle user complaints professionally and ensure issues are resolved promptly.
• Communicate effectively with end-users, peers, and management during incidents or service outages.
Skills & Qualifications
Required
• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 3–5 years of experience in IT Service Desk or technical support roles.
• At least 1–2 years of experience in a supervisory/team-lead capacity.
• Solid understanding of end-user support, hardware troubleshooting, OS (Windows /Mac), MS Office, networking basics, and ticketing tools (ServiceNow, JIRA, etc.).
• Strong communication, leadership, and conflict-resolution skills.
• Ability to multitask, prioritize, and work under pressure.
Preferred
• ITIL v3/v4 Foundation certification.
• Experience working in 24×7 support environments.
• Familiarity with remote support tools (TeamViewer, RDP, etc.).
• Strong customer-focus
• Proactive and solution-oriented
• Excellent teamwork and mentoring ability
• High attention to detail
• Analytical and process-driven mindset
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