Kasalukuyang mga trabaho na may kaugnayan sa Customer Care Specialist - Eastern Manila District - Helloconnect

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    3 araw ang nakalipas


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    1 linggo ang nakalipas


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    2 araw ang nakalipas


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    1 linggo ang nakalipas


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    2 araw ang nakalipas


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  • Customer Care Specialist - Eastern Manila District - Helloconnect

    Helloconnect
    Helloconnect Eastern Manila District

    2 araw ang nakalipas

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    Paglalarawan

    About the Job

    Customer Care Specialist - UK (Manila)

    We are seeking a highly skilled Customer Care Specialist to join our team in Manila. The successful candidate will be responsible for delivering exceptional customer service across multiple contact channels, providing support and building engaging relationships with customers.

    As a key member of our Customer Care team, you will be supported by a strong network of Team Leaders and Trainers, and will have access to ongoing training and development opportunities.

    The ideal candidate will have at least 6 months to 1 year of sales experience in a BPO setting and a high school diploma or equivalent. You will be resilient, adaptable, and passionate about making people happy.

    Key Responsibilities:

    • Provide general support and build engaging relationships with customers through phone calls and interactions.
    • Actively promote HelloFresh products and benefits to customers during all interactions.
    • Investigate and resolve customer complaints and feedback.
    • Meet and exceed customer care team KPIs and targets set by management.
    • Document and report issues to relevant departments.
    • Suggest improvements to internal procedures and processes.
    • Represent the HelloFresh brand positively to others.
    • Stay up-to-date on company policies, tools, and systems.

    Benefits:

    • Ongoing training and development opportunities.
    • Supportive team environment.
    • Opportunities for career advancement.

    Estimated Salary: £18,000 - £22,000 per annum


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Customer care specialist