Customer Service Representative - San Fernando
Para lamang sa mga rehistradong miyembro San Fernando, Pilipinas
3 linggo ang nakalipas
* Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
We handle billing inquiries, process invoices, resolve discrepancies, and deliver excellent customer support.
Key Responsibilities:
Job summary
We're looking for Customer Service Representatives (with Billing Experience) to join our dynamic financial operations team.We handle billing inquiries, process invoices, resolve discrepancies, and deliver excellent customer support.
Key Responsibilities:
- Process and manage billing and invoicing accurately and on time.
- Handle customer inquiries and support tickets related to billing or account issues.
- Research contracts and issue credits or adjustments as needed.
- Investigate and resolve billing discrepancies in compliance with company policies.
- Collaborate with internal teams (Accounts Payable, Collections, Accounting, Treasury) to ensure smooth billing operations.
- Maintain accurate and up-to-date records using systems such as NetSuite, Salesforce, and ServiceNow.
- Prepare regular billing reports and assist in process improvements.
- Provide top-notch customer service through clear and professional communication.
- Assist with team training and knowledge sharing when needed.
Paglalarawan ng trabaho
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