JAPANESE Agent Level Call Quality - Bonifacio Global, Metro Manila

We don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. · Leading calibration sessions with Quality Analysts to standardize evaluation methods and enhance scoring accuracy. · ...

Inviting applications for the role of Process Developer, Trust and Safety- Call Quality, MANDARIN. · ...

We don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. This is your moment to shape the future of work. · Be able to perform in-depth analyses of critical cases to identify trends, gaps, and opportunities for ...

We are inviting applications for the role of Process Developer – Trust & Safety Call Quality AnalystWe are seeking a skilled Senior Quality Analyst (Auditor) with a background in the BPO industry to join our team. This role will support one of the world's largest social media pla ...

Inviting applications for the role of Call Quality (Agent Level) Bilingual Vietnamese. · ...

We don't just adapt to change—we drive it. AI and digital innovation are redefining industries, · and we're leading the charge. · If you thrive in a fast-moving tech-driven environment love solving real-world problems · and want to be part of a team that's shaping the future this ...

The incumbent would be part of the team and the primary responsibility will be to lead the Transactional Quality Monitoring and other Quality related activities as part of the Quality SOP. · Passing on the process updates to the team members, Maintaining Weekly reports, Daily rep ...

Answering inbound phone calls in a professional and helpful manner Greeting customers/visitors in a prompt and friendly fashion. Providing outstanding service to customers/visitors – either over the phone or in person. · ...

Urgently Hiring · Location: On-site at 1 Nito Tower, Cebu · Account: US-based · Schedule: Shifting · Off Days: Any 2 days of the week · Start Date: April 6, 2026 · Key Responsibilities · Handle inbound and outbound customer calls · Provide accurate information, resolve concerns, ...

The Quality Management Advisor is primarily responsible for the delivery of transaction monitoring support and measurement of quality of work delivered. · Bachelor's Degree / At least 2 years of College Education. · At least 2 years in any Service Related Business within the BPO ...

Role/Job Title: Process Associate/ CSR · Reporting Manager's Role: Team Leader · Job Description · • Assist customers via the inbound/outbound calls received · • Meet required criteria for call quality standards. · • Maintain customer relations with a high degree of internal and ...

Learn and Inspire. Join us now · Available Roles: · Quality Assurance Manager · Quality Assurance Team Lead/Supervisor · Quality Assurance Specialist · We are hiring for passionate and talented QA Specialist for our awesome team · The ideal candidate/s is a critical thinker who w ...

Conduct monthly audits to assess third-party collections agencies' compliance with contract/MSA requirements and perform call monitoring for third-party collections agencies and VoiceBot in accordance with approved call monitoring guidelines. · ...

The role is responsible for initial and on-going communication with patients, providers, and internal departments to assure the accuracy and efficiency of a customer's initial order of supplies. · Serves New Care patients over the phone with initial order of diabetes testing supp ...

The Premier Client Service Associate handles inbound calls from existing customers in Empower's Premier Retail products. The primary goal is to support callers with all aspects of their account needs. The Associate will provide exceptional customer service and support to our clie ...

This role involves comprehensively managing our voice network from designing and deploying infrastructure like AudioCodes SBCs to administering Cisco CUCM environments including call routing and endpoint provisioning. · Collaboration with other IT teams is essential for seamless ...

The Operations Manager oversees day-to-day operations and ensures efficient delivery of services in line with quality standards and client requirements. · ...

We're looking for a Quality Analyst who can elevate recruiter performance, ensure compliance, and maintain the highest standards across our healthcare recruitment operations. · What You'll Do · Audit recruiter calls, submissions, and documentation for accuracy and compliance · Va ...

The Senior Telecom Analyst is a hands-on and dynamic role, maintaining Tenerity's customer facing Contact Center omni-channel platforms and corporate telephony technologies. · 7+ years of telecom engineering experience with focus on supporting Contact Center agent telephony solut ...

The Scheduler is responsible for efficiently scheduling all jobs within assigned areas, ensuring timely completion in adherence to client scheduling guidelines, dealer restrictions and company deadlines. · ...