Unfilled Team Support Associate - Philippines, Pilipinas - MicroSourcing

    MicroSourcing
    MicroSourcing Philippines, Pilipinas

    2 linggo ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan
    . With more than 6,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest provider of offshoring solutions.

    A Unfilled Team Support Associate is expected to:
    • Support services, staff members and regional managers with their staffing concerns.
    • Ensure child safety by maintaining consistency and compliance in every service.
    • In charge of calling/emailing staff members to attend emergency shifts.
    Responsible Processes:
    • Staffing
    • Filling vacant shifts
    • Adding Shifts
    • Cancel Shifts
    • Coordinator Cancellations
    • Replacing Team Members
    • Changing Rostered hours
    • Non-arrival for shift
    • Resignations
    • Managing Excess Labour
    • Requesting for third party staffing provider
    What it takes to be part of our team:
    • 3-year experience in an Inbound and outbound Customer
      Service role is highly regarded
    • Excellent English communications skills to be able to
      engage with internal and external stakeholders.
    • Excellent attention to detail and organisational skills
    • Build a strong relationship with field staff members and
      colleagues
    • Good understanding of what a customer journey is
    • Good understanding of what it is to provide a high level of
      customer service as efficiently as possible
    • Proficient with Microsoft Word, Excel and PowerPoint
    Whatu0027s in it for you
    • Competitive Total Rewards (Compensation, HMO, Group Life Insurance and Performance bonuses)
    • A very collaborative work culture
    • Hybrid setup after 3 months of onsite training
    Find a balance between work and life that fits you. Do what you do best with MicroSourcing

    For more information, visit

    .Terms & Conditions apply