OTC Customer Billing Manager - Lapu-Lapu
14 oras ang nakalipas
Paglalarawan ng trabaho
About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow.
Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce.
From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
At Xerox, we make work, work. Learn more about us atRole Summary:
The Customer Billing Manager is responsible for leading the administration of post‑invoice activities for a designated portfolio of accounts, ensuring billing accuracy, contractual compliance, and an exceptional customer experience.
The role leverages strong business acumen, analytical capability, and independent judgment to interpret contractual terms, support billing requirements for new and existing business, and resolve complex billing and accounts receivable issues.
As a key liaison across the Billing‑to‑Cash lifecycle, this role partners closely with Sales, Delivery, Operations, Collections, and external clients.
Through effective stakeholder engagement, operational reporting, and adherence to compliance and performance standards, the Customer Billing Manager ensures timely and accurate invoicing, supports cash flow optimization, reduces defects and DSO, and enhances customer satisfaction and retention.
Functional / Technical Competencies:
Fluent in English with excellent communication and interpersonal skills
Strong organizational, time management, and multitasking abilities
Ability to interpret contractual terms and conditions
Strong business acumen and understanding of market segments
Proficiency in Microsoft Office and billing systems
Analytical and presentation skills for problem‑solving and reporting
Ability to build and maintain effective relationships with internal and external stakeholders
Independent judgment and decision‑making capability
Key Responsibilities:
Manage administration of post‑invoice activities for assigned accounts
Support new business billing setup, onboarding, and implementation
Consult with internal teams (Sales, Delivery, CM, SOM, SDM, VP) regarding billing requirements
Engage with external clients to document and validate billing needs
Serve as a key liaison for Billing‑to‑Cash processes and retention efforts
Manage collection and accuracy of pre‑invoice presentment requirements
Handle special billing processing requirements and obtain necessary approvals
Provide consultation on post‑invoice confirmations and first‑invoice reviews
Work with Operations to improve processes and prevent recurring billing defects
Collaborate with Collections and partners to ensure timely invoice payment and reduce DSO, cash aging, and risk of service interruptions
Ensure adherence to internal compliance guidelines and performance measures
Key Outputs / Tangible Results:
Accurate and timely billing for new and existing business
Effective resolution of billing inquiries and escalations
Compliance with contractual and regulatory requirements
Improved customer experience and satisfaction
Operational reports and performance metrics
Reduced billing defects and improved invoice payment timeliness
Organizational Strategies & Objectives:
Supports operational excellence and billing accuracy
Promotes customer satisfaction and retention
Aligns with Xerox compliance and quality standards
Drives continuous improvement in billing processes and cash flow management
Relevant Credentials:
Bachelor's Degree (preferred)
2+ years billing experience in a corporate or financial environment (desired)
Role Considerations:
Willingness to support North America / U.S. time zones and holidays
Flexibility in work schedule based on business needs
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