E-Commerce Specialist - Central Luzon, Pilipinas - Circa Logica Group®

Paglalarawan

Circa Logica Group is a multi-awarded training, consulting, and human resources organization in the Philippines known for providing top-notch, strategic, and passion-driven solutions and advisory services to help organizations of any size succeed.

We are looking for talented professionals to join us as E-Commerce Specialist (Amazon & eBay).

Work Schedule: Monday - Friday, 5:30am - 2:30pm or 6am - 3pm

Will follow the Australian Holidays

Main duties and responsibilities:

• Oversee the timely and accurate processing and dispatch of all online orders from the warehouse and additional dispatch locations in accordance with KPI's.
• Responsible for downloading all orders and processing them for dispatch
• Responsible for uploading all tracking data to the marketplace
• Responsible for overseeing and managing the duties and workflow of the Warehouse
• Manage and assist the pick pack team where necessary to optimize processes and efficiencies
• Responsible for ensuring all online returns & exchanges are processed in accordance with KPI's across local and international hubs
• Manage and action all online customer service inquiries, complaints, and recommendations in line with company standards and KPI's
• Monitor and validate all financial checks required on online orders
• Manage inventory levels and report on stock discrepancies
• Liaise and manage multiple couriers
• Develop streamlined processes to better manage workflows and deliverables
• Assist with identifying opportunities to grow and improve sales, profit, and customer experience
• Involvement in the development and testing of new systems and technologies
• Communicating with key internal shareholders daily/weekly to provide accurate feedback where necessary
• Training new hires

Requirements:

• 4-5 Years Experience handling Amazon and eBay Listing
• Someone who can share their knowledge of the subject
• Outstanding customer service and communication skills, both verbal and written
• Strong leadership skills and ability to work within a team and autonomously
• Ability to multi-task and meet tight deadlines within a fast-paced environment
• High attention to detail and strong follow-up skills
• A friendly and professional attitude
• Experience with IFS (smart freight systems) and marketplaces such as eBay
• Must have an all-rounder attitude and think like it is their own business
• Amenable to share their knowledge and train new and existing employees
• Can start ASAP