- Lead and manage the end-to-end operations of the insurance business, ensuring smooth and efficient processes including Claims, Customer Service etc.
- Develop and implement operational strategies that align with the company's goals and objectives.
- Monitor key operational metrics and performance indicators to ensure targets are met or exceeded.
- Identify and implement process improvements to enhance efficiency, reduce costs, and improve service quality.
- Leverage technology and automation to streamline operations and reduce manual tasks.
- Ensure continuous improvement by analyzing data and feedback to refine processes and practices.
- Ensure compliance with all relevant insurance regulations and industry standards.
- Work closely with legal and compliance teams to monitor changes in regulations and adjust operations accordingly.
- Maintain and enforce policies and procedures to mitigate risks and ensure compliance.
- Build and lead a high-performing operations team, providing coaching, mentorship, and professional development.
- Foster a culture of accountability, collaboration, and continuous improvement within the team.
- Manage staffing, including recruitment, training, and performance evaluations.
- Oversee customer service operations to ensure high levels of customer satisfaction and retention.
- Implement best practices for customer service and claims processing to enhance the customer experience.
- Handle escalations and resolve customer issues in a timely and effective manner
- Develop and manage the budget for the insurance operations, ensuring costeffective use of resources.
- Optimize operational costs while maintaining high service levels and performance.
- Forecast future resource needs based on business growth and trends.
- Work closely with other departments, such as underwriting, sales, and IT, to ensure cohesive operations.
- Act as the primary point of contact for operational matters and represent the operations function in executive meetings.
- Communicate operational performance, risks, and issues to senior management and stakeholders
- Agile & Adaptable: Comfortable navigating change, especially in evolving markets like insurance or tech.
- Results-Oriented: Obsessed with metrics, outcomes, and driving business impact.
- Collaborative: Strong relationship builder who thrives in team environments.
- Empathic Leadership: Empathetic leader and customer advocate, with excellent communication and team-building abilities.
- Strategic Thinker: Strong judgment and the ability to make sound decisions quickly especially in high-pressure or time-sensitive situations.
- Detailed Oriented: Highly organized, detail-oriented, and capable of managing multiple projects and deadlines with minimal oversight.
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Operations Lead – Regional Distribution · Location: · Philippines or Indonesia (Remote with regional coordination) · Full-time · Role Overview · We are building a regulated insurance distribution business across Southeast Asia, starting with Indonesia and Thailand. The business m ...
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Business Operations Lead - National Capital Region - Singlife Philippines
Paglalarawan
THE COMPANY
Singlife's purpose is to help Filipinos achieve a better way to financial independence. Singlife's unique business model uses the smartest technologies to put customers in control of their finances, by providing tools and solutions that fit their needs, budget, and in a convenient manner that is always on-hand. Singlife has showed how combining new technologies with life insurance makes it possible for people to manage their finances more effectively and efficiently. Singlife is growing at an exceptional rate driven by a growing portfolio of partnerships (e.g., GCash, Maya, UNO) and rapid scaling of its own App capabilities.
JOB OVERVIEW
The Head of Business Operations is responsible for overseeing and optimizing the operational aspects of the insurance business. This role ensures efficient processes, compliance with regulations, and alignment with the company's strategic objectives. The role leads operational teams, drives process improvements, and manages key business functions to enhance customer satisfaction and operational efficiency.
KEY RESPONSIBILITIES
Operational Leadership:
Process Improvement:
Regulatory Compliance:
Team Management:
Customer Service and Satisfaction:
Financial Management:
Collaboration and Communication:
QUALIFICATIONS
Education level: Minimum Bachelor's Degree
Years of Experience: 8+ years of experience in business operations, preferably in digital-first environments such as fintech, insurtech, or digital platforms.
Skills and Characteristics:
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Operations Lead
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