Product Specialist Support - Makati, Metro Manila

We're Hiring: Product Specialist Support · Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered · We are currently on the lookout for a Product Specialist Support to join our team at Cloudstaff, the #1 w ...

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We're Hiring: Product Specialist Support

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a Product Specialist Support to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role: Product Specialist Support

Work Arrangement: Work from Home

Location: Philippines - Makati

Schedule: Morning Shift

Job Description:

• The purpose of the Product Specialist Support role is to provide essential administrative support to our Product Specialists, ensuring they can perform at their best.
• This role plays a critical part in enabling the sales team to focus on customer engagement by handling the documentation and compliance requirements imposed by lenders and their processes.
• As a PSS, you are expected to consistently meet the KPI targets and uphold our compliance standards.
• In practice, this means striving for 'right first time' submissions, meeting the expectations of the sales team, and contributing to improved customer outcomes.

Key responsibilities & duties:

• Ensure the consistent accuracy and quality of lender submissions throughout the entire application lifecycle – from submission to settlement – by completing tasks and managing cases in a timely and efficient manner
• Submit loan applications to lenders in line with lender requirements and internal processes
• Prepare and generate loan contracts, and coordinate with clients to ensure timely completion and return of signed documents
• Gather and collate all documentation required to meet settlement conditions, and submit these to the lender to facilitate on-time loan settlement
• Provide ongoing support to Product Specialists/Brokers on requests related to their loan applications
• Keep the CRM system up to date with all submitted documents and maintain accurate loan statuses at each stage
• Act as a subject matter expert on Valiant's panel of lenders, supporting the Product Specialists and promoting knowledge sharing across the business
• Manage and resolve escalated requests from key stakeholders, including Inside Sales Managers, Product Specialists (both senior and non-senior), and your Team Leader
• Contribute to a positive team culture by supporting your Team Leader in fostering an inclusive and collaborative work environment that encourages personal development, career growth, and team success

Qualification and requirements:

• Exceptional written and verbal communication skills
• High attention to detail and accuracy in work
• Strong desire to deliver an exceptional customer experience
• Customer-focused with a natural ability to build meaningful relationships
• Resilient, confident, and responsive in handling escalations and challenging situations
• Excellent time management and organisational skills; able to prioritise and meet deadlines
• Adaptable and flexible in a fast-paced, constantly evolving environment
• Demonstrated ability to collaborate effectively within a team and across departments
• Understands the importance of compliance and consistently applies it in daily work
• Resilient and professional in interactions with Product Specialists and stakeholders
• Commercially aware, with sound judgment and decision-making ability
• Effective multitasker with the ability to work well under pressure
• Results-drive and goal-oriented, with a strong commitment to achieving team and individual targets
• Reliable, trustworthy, and committed to maintain high standards of excellence

Key Performance Indicators (Subject to change based on business needs):

Productivity:

• Complete at least 80% of the group's average for total lifecycle cases handled

Behaviour:

• Demonstrate professionalism by adhering to Valiant's Policies and Support Policies, and consistently embody our core values:

Quality:

• Maintain a minimum quality score of 90% or above in audits and assessments

Average Handle Time (AHT):

• Achieve an Average Handle Time of less than 60 minutes on Core Lifecycle cases

Non-negotiable skills & requirements:

• must demonstrate exceptional attention to detail, compliance discipline, financial services operations exposure, and the ability to consistently perform in a KPI-driven, high-pressure loan processing environment.

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**