Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization's growth.
Your Role
To manage the day to day activity of an order management control tower, implemented to chase and escalate order exceptions for an ISC Customer.
Your Responsibilities
Identify and extract unverified, unbooked, unshipped and late shipped orders
Extract failed verified orders for Quantity, port of loading, handover date and value and challenge supplier to accept order within agreed tolerances
.Run and send agreed reports to customer, not limited to but including Data Quality Report/Monitoring
Help the team to set up reports in the systems for regular data audit to ensure shipments are visible to customers on time and error-free
Coordinate with various stations for a timely response as per the customers/suppliers/destinations requests; actively arrange conference calls for performance review with them to confirm origin's understanding on the customers' requirement in Standard Operating Procedure (SOP); and reinforce origins compliance
Prepare reports including daily/monthly/quarterly/yearly Key Performance Indicator (KPI), and to send to customers/management in organized and timely manner
Coordinate with internal departments – Air, Ocean and most common working relationship relating to the roles to ensure their service level can meet with the Service Level Agreement (SLA)
To assist in solving challenges and conflicts between destinations, origins, carriers and suppliers through fact finding and to resolve the problem locally where possible
Your Skills and Experiences
Professional education or degree in Business/Logistics/Supply chain or related
Strong English communication skill
Reports and data management experience is an advantage
Intermediate to expert level in MS Excel knowledge is preferred
Strong data and reporting skills
Good Reasons to Join
We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today
