Client onboarding and Activation Specialist - Ortigas, Metro Manila
3 oras ang nakalipas
Paglalarawan ng trabaho
Job description:
The Client Onboarding & Activation Specialist plays a critical role in ensuring that new clients are seamlessly integrated into the company's FinTech and Electronic Money Institution (EMI) platforms. This role is responsible for managing the end-to-end onboarding journey — from compliance checks and account setup to client training and first-transaction activation — ensuring a frictionless experience while meeting strict regulatory and operational standards.
Reporting to the Head of Client Success / Operations, the Specialist acts as the client's primary point of contact during the onboarding and activation phase, balancing client satisfaction with regulatory compliance.
For Head Office, Cebu, Davao
Key Responsibilities
Client Onboarding Management
- Manage the entire client onboarding lifecycle, ensuring timely and accurate processing of applications, documentation, and account setup.
- Conduct KYC (Know Your Customer), AML (Anti-Money Laundering), and CDD (Customer Due Diligence) checks in compliance with BSP, AMLA, PCI DSS, and Data Privacy Act requirements.
- Coordinate with Compliance, Legal, and Operations teams to validate client documents and approve account activation.
Client Activation & Engagement
- Facilitate smooth account activation by ensuring technical integrations, platform configuration, and system access are completed without delays.
- Provide orientation and training sessions for clients on using the platform, payment solutions, and EMI services.
- Ensure clients successfully execute their first transaction/milestone activity, confirming activation.
Cross-Functional Collaboration
- Work closely with Sales to ensure accurate handover of client requirements.
- Partner with Tech/CTO teams for API integration, sandbox testing, and troubleshooting during onboarding.
- Coordinate with Finance for billing setup and activation-related cost items.
Compliance & Risk Management
- Maintain accurate onboarding records, audit trails, and regulatory reports.
- Identify and escalate potential compliance risks or suspicious activities observed during onboarding.
- Ensure strict adherence to internal policies and industry standards.
Client Relationship & Support
- Serve as the first point of contact for new clients, ensuring responsive communication and clear expectations.
- Collect client feedback during onboarding and activation to improve processes and enhance customer experience.
- Transition clients smoothly to the Client Success / Account Management team post-activation.
Qualifications & Requirements
- Bachelor's degree in Business, Finance, Economics, Information Systems, or related field.
- 3–5 years of experience in client onboarding, activation, or customer success roles in FinTech, EMI, banking, or payments industry.
- Strong knowledge of KYC, AML, EMI regulations, and financial compliance frameworks.
- Experience with digital payments platforms, APIs, or transaction systems preferred.
- Excellent communication, coordination, and client-handling skills.
- Strong problem-solving skills with the ability to manage multiple clients and timelines simultaneously.
- Detail-oriented with high regard for data accuracy, compliance, and process efficiency.
Key Competencies
- Regulatory Awareness – Deep understanding of compliance requirements in FinTech & EMI.
- Client-Centric Mindset – Ability to create a positive onboarding experience that builds long-term trust.
- Process Discipline – Structured and detail-driven in handling documentation and workflows.
- Cross-Functional Collaboration – Effective in working with Sales, Tech, Compliance, and Client Success teams.
- Proactive Communication – Keeps clients informed and supported throughout onboarding and activation.
Job Type: Full-time
Work Location: In person
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