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    Technical Support Sr. Representative-Premiere Account - Philippines, Quezon City, Pilipinas - Polytechnic University of the Philippines

    Polytechnic University of the Philippines
    Polytechnic University of the Philippines Philippines, Quezon City, Pilipinas

    3 araw ang nakalipas

    Default job background
    Buong oras Edukasyon/Pagsasanay
    Paglalarawan

    Description:

    Duties and Responsibilities:

    Qualifications:
    Excellent Communication Skills
    Understanding of support policies and procedural guidelines.
    Strong organizational skills
    Ability to deal professionally with irate customers.
    Up-selling / Selling of parts / products to customers based from what they need as part of issue resolution.
    Applicants must be wiiling to work rotating shifts (graveyard or day shift)
    Applicants must be willing to work in Eastwood, Libis, Quezon City

    Requirements:

    Minimum of 1 year call center experience with at least 6 months in handling a technical account (hardware or any computer-related troubleshooting)

    Mainstream DOS and Windows Applications

    PC Hardware for Desktop and portable systems

    Microsoft Operating Systems

    Peripheral Subsystems including the following (Multimedia, Scanners, Printers/Laser Printers, TBU, etc)

    Skills:
    Analytical, Good Communication (listening, verbal, written), Critical Thinking, Computer/Technical Literacy, Adaptability/Flexibility

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