Service Desk Engineer - Makati, Metro Manila
4 linggo ang nakalipas
Job summary
CIBI Information Inc. is seeking a Service Desk Engineer to serve as the first point of contact for IT-related incidents and service requests.The role will focus on incident management, request fulfillment, and user support across hardware, software, network, and application environments.
The Service Desk Engineer will ensure that the issues are logged, prioritized, resolved,, or escalated in accordance with established SLAs,, IT policies,, and service management best practices,, while maintaining a high level of customer satisfaction.
Paglalarawan ng trabaho
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