Call Center Site Director - Taguig
3 linggo ang nakalipas
Job summary
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries,
including healthcare, retail, government, education, telecom, technology e-commerce,
and financial services.
Responsibilities
- Manage Sales Supervisors +
- Oversee quality,+ production,+ hours.+/li>+
- Assist with implementation of strategic sales plans,+ ensuring they are in alignment with corporate objectives+ +
- Manage metrics,+ performance criteria,+ policies and procedures to continuously improve call center productivity+
Paglalarawan ng trabaho
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