PHRN Team Lead - Quezon City, Bridgetowne Zeta

The Customer Service Supervisor is responsible for engaging and motivating their team to make personal connections with customers. They support Service Advocates by ensuring they have the right tools and training. · ...

+ The Clinical Transactional Quality Manager is responsible for overseeing and strengthening clinical audit programs to ensure accuracy, compliance and consistency across healthcare operations.+ · +Strong clinical judgment and understanding of payer-based healthcare workflows. · ...

+ The Associate Director for Talent Acquisition will lead and manage the end-to-end hiring strategy for Operations across Manila and provincial locations. · + · + Bachelor's degree in Human Resources, Psychology, Business Administration, or related field. · Minimum 8-10+ years of ...

The purpose of this role is to monitor and evaluate customer interactions across multiple channels providing actionable insights to improve quality CSAT and operational performance. · Define and manages achievement of client performance objectives · Responsible for meeting client ...

The Engagement Associate plays a key role in fostering a positive and productive work environment by supporting the development and execution of employee engagement initiatives. · Assist with onboarding new hires and ensuring they feel welcome and integrated into the company cult ...

Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments. · ...

Scheduler role at Sagility, responsible for developing schedules that effectively deliver staffing levels to achieve service level commitments. · ...

The resource would be part of a dynamic team which will be working with the other members of the Training, Operations, · and the Quality teams to manage conduct of new hire training, · while also being responsible for the quality performance of · the newly trained resources by pl ...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. · ...

Data Analyst with expertise in domain knowledge and application to contextualize data effectively. · Apply domain related knowledge and insights to effectively contextualize data · Understand collected data · ...

The role of the incumbent is to monitor and optimize real-time operations in a business environment and also ensuring smooth and efficient operations by analysing real time data and making decisions based on the findings Analyzing real-time data to make informed decisions. · Mon ...

The Customer Experience Analyst plays a critical role in enhancing customer satisfaction and loyalty by analyzing customer interactions, · feedback,and behavior across various touchpoints.Evaluates surveyed calls based on customer survey verbatim and through call listening. · Pro ...

The role of the incumbent is to monitor and optimize real-time operations in a business environment by analysing real time data and making decisions based on · the findings.Analyse real time data. · Making decisions based on findings. · ...

The role of the incumbent is to monitor and optimize real-time operations in a business environment by analysing real time data. · In this position you will:Manage daily operation by assessing operational drivers (Staffing, Volume) · Monitor intraday · ...

This role is responsible for driving adherence to the quality policy and quality objectives. · This support member ensures that operations adhere to the business unit's Service Quality Plan by performing the defined scope and duties in quality planning,quality assurance,quality c ...

Thisroleistoresponsiblefor drivingadherence tothequalitypolicyandqualityobjectives.Thisupportmemberensures thatoperationsadheretothebusinessunit'sServiceQualityPlanbyperformingthedefinescopeanddutiesinqualityplanning, · qualityassurance, · qualitycontrol, · qualitreporting,and · ...

The role of the incumbent is to monitor and optimize real-time operations in a business environment and also ensuring smooth and efficient operations by analysing real time data and making decisions based on the findings · The company optimizes the entire member/patient experien ...

The HRSS Specialist plays a vital role in supporting core HR operations by managing and responding to employee and internal partner inquiries through the AskHR inbox. · ...

The Clinical Line Trainer is responsible for implementation of training courses including outlines and syllabus for assigned platforms. · Responsible for maintenance and inventory of all training material they are assigned to. · Develops and implements report methodology to deter ...

The role is to ensure the highest level of service for our customers by coaching and developing our Customer Service Representatives (CSRs) to consistently meet and exceed client goals. Also provide guidelines on policies & procedures to CSRs by coaching, tracking, and reporting. ...