- Handle all customer service tickets and inquiries (phone and email) from global accounts, primarily Singapore-based clients.
- Provide timely and professional responses to customer issues, ensuring high customer satisfaction.
- Manage the full customer support process including back-office tasks such as:
- Creating and following up on quotations
- Processing purchase orders
- Coordinating with suppliers and internal departments
- Schedule and manage onsite visits for preventive maintenance, coordinating with technicians and ensuring alignment with client needs.
- Maintain accurate records in CRM/ERP systems.
- Provide accurate and up-to-date information about our products and services to customers.
- Ensure clear and professional communication in written and spoken English at all times.
- Proven experience in a customer service or support role (preferably with B2B or global accounts exposure).
- Strong command of English – both verbal and written – with the ability to construct professional emails and converse clearly with customers.
- Proficient in MS Office, SharePoint, Oracle, Salesforce, or similar CRM/ERP systems.
- Excellent organizational skills with the ability to manage multiple schedules and service timelines.
- High attention to detail, customer-focused mindset, and strong problem-solving skills.
- Experience in technical support or knowledge of preventive maintenance scheduling is a plus.
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We are looking for a proactive and detail-oriented Customer Service Executive to join our team in the Philippines.This role involves managing all customer support inquiries from our global accounts, with a primary focus on supporting customers based in Singapore. · Responsibiliti ...
Manila2 linggo ang nakalipas
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This is a full-time on-site role for a Client Service Executive located in Manila. · ...
Manila1 buwan ang nakalipas
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Executive Director for Merchant Services, Client Service
Para lamang sa mga rehistradong miyembro
Lead Multiple groups within the Merchant Service Client Onboarding and Service organization. · ...
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Executive Director for Merchant Services, Client Service
Para lamang sa mga rehistradong miyembro
+ Lead Multiple groups within the Merchant Service Client Onboarding and Service organization. · + · + Work with Internal partners and clients to maintain and strengthening relationships. · ...
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The Service Account Executive is a dedicated operational reference point for strategic customers within Customer Operations (CMO) Operational Relationship Governance team. · Main customer care interface for select strategic accounts, ensuring operational teams deliver against agr ...
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Will act as the first point of contact for Linde Philippines' customer in relation to order placement and order related queries and customer inquiries complaints product and account information. · ...
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Lead Multiple groups within the Merchant Service Client Onboarding and Service organization. · Think and act strategically by defining and driving the direction of the businessInnovate by staying abreast of trends and best practices in client service Drive results by demonstratin ...
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+Act as the first point of contact for customer inquiries and order related queries. · +Prepare, process and ensure that orders are created in SAP correctly. · Accurate identification and recording of customer inquiries with appropriate ownership and resolution. · ...
Mandaluyong, National Capital Region1 buwan ang nakalipas
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The Client Support Executive is responsible for frontlining, qualifying, and closing leads for assigned clients. · This role combines customer engagement, lead conversion, sales coordination, · and performance reporting. ...
Makati1 buwan ang nakalipas
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The Customer Service Executive is responsible for delivering high-quality customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction across multiple communication channels. · ...
Ortigas, Metro Manila1 buwan ang nakalipas
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Handling customer inquiries and after-sales issues via WhatsApp, Shopee and social media platforms. · ...
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Generate invoices, update sales orders and answer customer inquiries. · Provide assistance and feedback regarding transaction concerns to clients. · ...
Ortigas, Metro Manila3 linggo ang nakalipas
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We are currently seeking an experienced professional to join our team in the role of Customer Service Executive. · To undertake the daily operation of the departmental processes within the department to agreed levels of accuracy and efficiency, whilst providing a high level of q ...
Quezon City Buong oras1 buwan ang nakalipas
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The Customer Service Executive will undertake daily operations of departmental processes to agreed levels of accuracy and efficiency while providing high-quality customer service. · To ensure efficiencies, productivity and quality are in line with the banks standards. · To ensure ...
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+Delivering exceptional customer support handling client inquiries with professionalism and care ensuring a positive customer experience reflects our commitment to quality trust service excellence in healthcare. · ...
Quezon, Metro Manila1 buwan ang nakalipas
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The Client Support Executive is responsible for frontlining, qualifying and closing leads for assigned clients this role combines customer engagement lead conversion sales coordination and performance reportingHandling inquiries from HQ and Branch Social Media Meta TikTok Google ...
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This is a customer service executive position. · ...
Pasig1 buwan ang nakalipas
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The Technical Services Executive is responsible for ensuring the effective delivery of engineering support for day-to-day aircraft operations. · Review, validate, and approve technical documents in compliance with regulatory requirements, company policies, and the department's ap ...
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This position involves answering customer questions, ensuring customer satisfaction, establishing rapport with customers, understanding their needs and building long-term relationships. · ...
Pasig3 linggo ang nakalipas
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We are looking for a detail-oriented and customer-focused Scheduler / Inbound CSR to handle incoming calls, assist patients/customers with appointment scheduling, and provide accurate information regarding services and procedures. The ideal candidate is organized, has strong comm ...
Pasig ₱360,000 - ₱840,000 (PHP) bawat taon1 araw ang nakalipas
Customer Service Executive - Manila - DVI Solutions Asia
Paglalarawan
Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.
Position Overview:
We are looking for a proactive and detail-oriented Customer Service Executive to join our team in the Philippines. This role involves managing all customer support inquiries from our global accounts, with a primary focus on supporting customers based in Singapore. You will serve as the main point of contact for customer queries, ensuring a high level of service via phone and email, while also handling back-office operations including quotations, purchase orders, and supplier coordination.
Key Responsibilities:
Skills and Qualifications:
DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
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Customer Service Executive
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Client Service Executive
Para lamang sa mga rehistradong miyembro Manila
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Executive Director for Merchant Services, Client Service
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Executive Director for Merchant Services, Client Service
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