Kasalukuyang mga trabaho na may kaugnayan sa Customer Care Specialist - Metro Manila - HelloConnect, Inc.

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    • Customer Care Specialist - Metro Manila - HelloConnect, Inc.

    HelloConnect, Inc.
    HelloConnect, Inc. Metro Manila

    1 buwan ang nakalipas

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    Paglalarawan

    About Us

    HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies located in Manila, Philippines.

    Our Story

    HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home.

    About the Job: Customer Care Specialist

    As a Customer Care Specialist, you will be responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels.

    Key Responsibilities:

    • Be the first point of contact for our customers.
    • Provide general support and build engaging relationships on every customer call or interaction.
    • Offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
    • Investigate and resolve customer complaints and feedback.
    • Work towards the Customer Care team KPIs and targets set by the management team.
    • Report and document any issues to the responsible departments.
    • Suggest ways to improve internal procedures and processes.
    • Run internal projects.
    • Support and positively reflect the HelloFresh brand to others.
    • Be an expert regarding company policies, tools, and systems.

    Requirements:

    • At least 6 months to 1 year Sales Experience in BPO setup.
    • High School Graduate (old curriculum).
    • Amenable to work in BGC.

    Estimated Salary:

    $25,000 - $35,000 per month

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Customer care specialist