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    Japanese Translator - Philippines, Pilipinas - Eastvantage

    Eastvantage
    Eastvantage Philippines, Pilipinas

    1 linggo ang nakalipas

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    Buong oras
    Paglalarawan

    About the Company:

    At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit to discover how we can help you succeed.

    Main Responsibilities:

    • Support global customers regarding incident, inquiry, and request issues.
    • Coordinate and be the contact point for global support teams to fulfill customer requirements.
    • Escalate and follow up issues/projects with all related parties by call and email.
    • Create, follow up, close cases with the provided ticket system.
    • Provide document and email translation (English - Japanese, Japanese - English)
    • Secure the SLA according to the project.
    • Be able to work in shift to support global users
    • Attending all meetings as directed by your supervisor and management

    Qualifications:

    • At least 6 months' work experience in customer support/technical support
    • Experience in shipping, warehouse, parts order/creation delivery is a plus
    • Good in oral and written Nihongo and English languages
    • Familiar with CRM tools such as Oracle Service Cloud, GMD CRM, Zendesk etc.
    • Must be able to monitor, escalate and translate
    • With working knowledge with ticketing management
    • Amenable to work in Ortigas, Pasig
    • Amenable with a project based contract
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