- Minimum 3 years proven experience in customer support or client-facing roles.
- Experience using Shopify and Gorgias
- Experience in Fashion Industry.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Strong problem-solving abilities and the capacity to remain calm and professional under pressure.
- Empathy and patience when dealing with client inquiries and concerns.
- Minimum 3 years proven experience in customer support or client-facing roles.
- Experience using Shopify and Gorgias and also experience
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Strong problem-solving abilities and the capacity to remain calm and professional under pressure.
- Empathy and patience when dealing with client inquiries and concerns.
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
- Build and maintain strong relationships with clients, understanding their needs and preferences.
- Act as an advocate for clients within the organization, ensuring their concerns are addressed and resolved effectively.
- Listen to client concerns and troubleshoot problems to provide accurate and timely solutions.
- Escalate complex issues to appropriate departments or management for resolution.
- Follow up with clients to ensure their issues have been resolved satisfactorily and provide additional support as needed.
- Develop a deep understanding of the company's products or services to effectively address client inquiries and provide recommendations.
- Assisting with new product uploads via Shopify
- Ensuring stock levels are reflective from SOH to actual
- Assist customers with locating styles- globally
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Description · Job Title: Customer technical support specialist · Organization: GCE · Full or Part time: Full · Location: PHILIPPINES · Position Overview: We are seeking a dynamic and experienced Customer Technical Support Specialist to join our team. The ideal candidate will join ...
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We're out to solve the #1 business challenge for all B2B Marketers – proving Marketing · ROI. · We know marketing is hard enough – why make it harder? · The primary responsibility of this role is to provide frontline support to assist users of our · software-as-a-service products ...
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Customer Support Specialist - Philippines - Outsourcey
Paglalarawan
Position: Customer Support - Voice
Employment Type: Full-Time
Work Schedule: Monday to Friday (1:00 PM to 9:00 PM Manila Time)
Work Set-Up: Fully Remote
Profile Requirements:
Core responsibilities:
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Tech Support Specialist
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Billing Support Specialist
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Email Support Specialist
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Customer Support Specialist
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Customer Support Specialist
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Customer Support Specialist
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Brand Support Specialist
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Customer Support Specialist
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Business Support Specialist
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Resident Support Specialist
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Service Support Specialist
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Vidello Support Specialist
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Customer Support Specialist
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Operations Support Specialist
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Technical Support Specialist
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Customer Support Specialist
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Customer Support Specialist
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Business Support Specialist
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CRM Support Specialist
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Support Marketing Specialist
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Support Marketing Specialist
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