Open House Recruitment - Alabang, Pilipinas - Lexie Staffing & Business Consulting

Paglalarawan

• At least High School graduate (Old and New curriculum)
• With or without BPO experience
• Fast learner
• Willing to work onsite

• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers