Application Analyst, SAP CRM - PasigCity, Pilipinas - Grundfos

Paglalarawan

Do you want to be a part of a large global organization that delivers world class support on our business users in the day-by-day operations?

The Application Analyst belongs to a Team focused on supporting our business users in the day-by-day operations within the Application Area of Customer Relationship Management solving the medium to high complexity tickets and collaborating with Senior Consultants in related Projects.

Your main responsibilities:

• Application Support: Responsible to solve Tickets escalated from Level 1 Support as system bugs, requests for service and change requests
• Ticket Analysis: Responsible to analyze the tickets and identify the Root Cause
• Training: Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system
• Project: Limited support of projects under the supervision of Application Consultant
• Be part of the Product Team called Customer Collaboration Team that is focusing on CRM and Customer Collaboration capabilities within the identified Grundfos Platforms

Your required skills and experience include:

• 2-3 years of experience in SAP CRM
• University degree preferable in – Sales Business
• Experience with SAP Sales and Service Cloud is Mandatory in the following Areas:
  • Sales Cycle (Account, Leads, Activity, Opportunity, Quotation)
  • Service Cycle (Agent Hub, Ticket Handling)
  • Experience with SAP CPQ (Configure, Price, Quote) will be considered in the evaluation
  • Knowledge of other SAP modules (ie. CRM, CS, SD, LE) will be extra bonus
• This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented
• International experience from either previous job in Global oriented Companies or from similar experience through consultancy assignments are mandatory

What's in it for you?

Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

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We look forward to hearing from you.