Tier 2 NOC Engineer - Quezon City, National Capital Region
4 linggo ang nakalipas
Job summary
We are expanding our global NOC operations and seeking a highly skilled Tier 2 NOC Engineer to support after-hours monitoring, troubleshooting, and escalation.Responsibilities
- Monitor customer infrastructure, including servers, firewalls, and network devices via NOC tools and dashboards
- Troubleshoot and resolve Tier 2 incidents related to network connectivity issues Firewall alerts routing problems VPN failures Server performance outages backup failures patching Perform system maintenance updates health checks Respond to alerts promptly ensure accurate documentation in the ticketing system Coordinate escalation to Tier engineers or on-call resources when required Follow established SOPs contribute process improvements Maintain strong communication with internal teams customers
- Maintain strong hands-on expertise with Firewalls e.g Fortinet Cisco Sophos Palo Alto Network infrastructure switching routing VLANs VPNs Windows Server environments AD DNS DHCP Group Policy fileprint services Proven ability diagnose resolve complex technical issues Experience working with monitoring platforms ConnectWise Avik Huntress etc Excellent written verbal English communication Ability work independently during night shift hours
Paglalarawan ng trabaho
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