Kasalukuyang mga trabaho na may kaugnayan sa Customer Care Specialist - Taguig - Potami One Water Enterprise Inc

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    • Customer Care Specialist - Taguig - Potami One Water Enterprise Inc

    Potami One Water Enterprise Inc
    Potami One Water Enterprise Inc Taguig

    1 buwan ang nakalipas

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    Paglalarawan

    Customer Care Specialist / Office Secretary

    At Potami One Water Enterprise Inc., we are seeking a dynamic and detail-oriented Customer Care Specialist / Office Secretary to support our leadership in delivering exceptional service and maintaining efficient office operations.

    This role plays a vital part in ensuring the smooth functioning of the office, addressing customer concerns, managing administrative tasks, and assisting in crisis management efforts as needed.

    • Main Responsibilities:
    • Serve as the first point of contact for customer inquiries via phone, email, chat, or in-person.
    • Provide timely and accurate information about the situation, expected resolutions, and alternative solutions.
    • Maintain clear and transparent communication to manage customer expectations and reduce anxiety.
    • Address customer complaints or issues arising with empathy and urgency.
    • Assist in managing high volumes of customer calls, emails, and inquiries, ensuring all are addressed promptly.
    • Document customer interactions and escalate urgent or unresolved issues to the senior staff.
    • Reach out to impacted customers to proactively inform them of the situation, updates, and resolutions.
    • Report recurring issues or customer concerns to senior management for further action.
    • Administrative Support:
    • Provide administrative support to the admin department and senior leadership.
    • Assist in coordinating communications, including internal memos, updates, and customer notifications.
    • Handle urgent and high-priority correspondence, including emails, phone calls, and mail, ensuring that responses are clear, concise, and consistent with the company's management protocol.
    • Draft communications, including email templates, official statements, and FAQs, to ensure consistency and clarity.
    • Keep accurate records of events, customer feedback, and resolutions to help in future crisis response planning.
    • Ensure the office operates smoothly and work closely with other departments.

    Requirements:

    • College degree preferred.
    • Background in customer service, crisis management, communications, high-stress environments or a related field is a plus.
    • Excellent multitasking abilities to handle both customer service issues and administrative responsibilities concurrently.
    • Strong ability to work under pressure, manage stress, stay calm and maintain focus while handling customer concerns and office operations in high-stress situations.
    • Experience in dealing with angry or upset customers.
    • Willingness to work with customers through difficult or prolonged issues.
    • Discretion in handling sensitive information and managing difficult conversations.
    • Strong empathy and interpersonal skills to address customer concerns and issues during difficult times.
    • Ability to offer timely solutions and maintain customer trust despite challenging circumstances.
    • Knowledge of crisis management principles, including communication, problem-solving, and rapid response techniques.
    • Clear and concise verbal and written communication, with the ability to draft crisis-related correspondence and keep customers informed.
    • Ability to adapt tone and message to suit the situation, whether it's reassuring customers or providing difficult news.
    • Strong organizational skills to keep track of customer interactions, crisis documents, and internal communications.
    • Flexibility in working hours, particularly in situations requiring emergency responses or extended work hours.
    • Familiarity with office software (e.g., Microsoft Office, Google Workspace), and communication tools.

    Why Join Us?

    • Be a part of a growing company in the beverage industry with international operations.
    • We provide a dynamic work environment that fosters professional growth and development.

    Salary: $40,000 - $55,000 per year.

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Customer care specialist