Customer Journey - Makati - Metrobank

    Metrobank
    Metrobank Makati

    4 araw ang nakalipas

    Banking / Loans
    Paglalarawan

    Job Summary:

    The Customer Journey & Channel Engagement Officer will support both the Customer Journey Lead and Channel Engagement Lead in developing a deep understanding of customer journeys within the Bank. This role involves assisting in the design and execution of strategies that enhance commercial customer experiences across various channels, ensuring a seamless and integrated experience. The officer will work closely with cross-functional teams to implement solutions that align with the Bank's customer engagement standards and strategic goals.

    Specific Duties & Responsibilities:

    • Assist in the execution of customer engagement strategies aimed at improving targeted customer segments and enhancing profitability.
    • Collaborate with cross-functional teams to gain insights into customer decision-making processes, behaviors, and preferences, and assist in proposing solutions for a seamless experience.
    • Support in overseeing the execution of customer programs and strategies within the Branch channel, ensuring compliance with Bank standards and regulatory policies.
    • Assist in re-evaluating and enhancing back-end processes of high-priority branch customer journeys, focusing on streamlining customer interactions.
    • Contribute to the implementation of channel execution strategies, ensuring all communications to branches are go-to-market ready, simplified, and aligned with customer scenarios.
    • Help drive customer experience (CX) improvement projects, such as process redesign, leveraging customer feedback and complaints to inform solutions.
    • Perform other related functions that may be assigned from time to time.

    Qualifications:

    • Preferably with experience as a Branch Operations Officer (BOO) and/or as a Branch Sales Officer
    • Bachelor's Degree in Business Administration, Communication Arts, Statistics or any related field
    • Strong project management experience/skill in branch banking is a great advantage
    • Strong MS Office skills/know-how, must be able to make presentations
    • Strong ability to drive data, make data-driven decisions
    • Ability to communicate and collaborate with various technical team
    • Ability to communicate and collaborate with business stakeholders of varying seniority levels is an advantage
    • Proactive in providing support

    Other Details:

    Rank: Junior Officer

    Unit: Branch Banking Sector / Customer Experience Division / Customer Experience Management Department

    Office Location: GT Tower, Ayala Avenue, City of Makati

  • Trabaho sa kumpanya

    Customer Journey

    Para lamang sa mga rehistradong miyembro

    The Customer Journey & Channel Engagement Officer will support both the Customer Journey Lead and Channel Engagement Lead in developing a deep understanding of customer journeys within the Bank. · ...

    Makati, National Capital Region

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey

    Para lamang sa mga rehistradong miyembro

    The Customer Journey & Channel Engagement Officer will support both the Customer Journey Lead and Channel Engagement Lead in developing a deep understanding of customer journeys within the Bank.Assist in executing customer engagement strategies aimed at improving targeted custome ...

    Makati

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey

    Para lamang sa mga rehistradong miyembro

    Re-imagines the established customer journey based on customer insights & relevant operational data points and identify various inefficiencies and bottlenecks of existing customer problems. · ...

    Taguig

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey

    Para lamang sa mga rehistradong miyembro

    This role focuses on uncovering deep customer insights and translating them into tangible experience improvements. · This includes mapping end-to-end journeys, facilitating ideation sessions, · and creating service blueprints that visualize how the customer experience should evol ...

    Taguig

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey

    Para lamang sa mga rehistradong miyembro

    The job involves re-imagining the customer journey based on customer insights and operational data to identify inefficiencies and bottlenecks. It requires leading policy and process transformation initiatives and driving change by collaborating with stakeholders. · ...

    Taguig, National Capital Region

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    We are looking for a Customer Journey Expert (CJE) to join the Credit & Capital Intelligence area in ING Wholesale Banking Lending Delivery. This vacancy focuses on implementation and maintenance of user journeys needed for the credit risk ratings calculations · ...

    Makati City

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    We are looking for a proactive and ambitious CJE who can add value based on his/her in depth knowledge about Wholesale Banking Lending and has working knowledge on financial statements and modelling. · The customer journey expert will define business requirements for the developm ...

    Makati, National Capital Region

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    We are looking for a Customer Journey Expert (CJE) to join the Credit & Capital Intelligence area in ING Wholesale Banking Lending Delivery. · ...

    Makati, National Capital Region

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    We are looking for a Customer Journey Epert (CJE) to join the Credit & Capital Intelligence area in ING Wholesale Banking Lending Delivery. This vacancy focuses on implementation and maintenance of user journeys needed for the credit risk ratings calculationsStakeholder managemen ...

    Makati

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    The Squad Master is a new role within ING replacing the Product Owner Role. PSS works according to Agile principles in self-organizing teams. · ...

    Makati, National Capital Region

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    We are looking for a Customer Journey Expert to lead our journey and reach our vision of creating a fast, seamless, personalized & data driven digital Lending Xperience for borrowers, · ING employees, · investors and regulators. · The ideal candidate will have in-depth knowledge ...

    Makati

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. · ...

    Makati City

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    We hire driven and ambitious people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. · In return, we back you to develop into an even more awesome version of yourself. · pert for non IT / COPAF work ( COPAF = ...

    Makati

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    We are looking for a Customer Journey Expert to join the Credit & Capital Intelligence area in ING Wholesale Banking Lending Delivery.This vacancy focuses on implementation and maintenance of user journeys needed for the credit risk ratings calculationsYou Will Be Involved In Sha ...

    Makati

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    We are looking for a Customer Journey Expert to lead our journey and reach our vision of providing personalized and seamless digital banking services. · ...

    Makati

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    The Product Owner / CJE will have an end-to-end responsibility for the development and delivery of standardized payments platforms services to multiple ING business lines (WB, Retail). They will work with two TECH squads and determine what is being worked on within a squad in con ...

    Makati

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    We are looking for a Customer Journey Expert (CJE) to join the Credit & Capital Intelligence area in ING Wholesale Banking Lending Delivery. · This vacancy focuses on implementation and maintenance of user journeys needed for the credit risk ratings calculations · You Will Be Inv ...

    Makati

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    We are looking for a Customer Journey Expert (CJE) to join the Credit & Capital Intelligence area in ING Wholesale Banking Lending Delivery. ...

    Makati

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Customer Journey Expert

    Para lamang sa mga rehistradong miyembro

    We are looking for a Data Modeller in the Lending Tribe to design develop and maintain data models in relational databases and unstructured forms to enable innovative problem-solving insights behavior models and communicating how those findings support improvements in decision-ma ...

    Metro Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Manager, Customer Journey

    Para lamang sa mga rehistradong miyembro

    Department · Customer Journey Management · Employee Type · Probationary · Cebu Pacific puts people at the heart of service - be it our cu s tomer s, clients, pa rtners or employees. Our Cu s tomer S ervice Ope rations Team is dedicated to delivering exceptional airport and inflig ...

    Pasay, National Capital Region ₱1,000,000 - ₱1,500,000 (PHP) bawat taon

    1 araw ang nakalipas

Trabaho
>
Makati City