- Assisting with establishing care requirements for clients which at times may also include meet and greets with clients in their home environment.
- Ensuring suitable daily care is delivered by suitably matched support team.
- Monitoring client support requirements to identify, organise and implement change and/or arrange necessary supports if required.
- Follow up with clients/participants regarding their care requirements and changes to their shift requests.
- Ensure all communication with clients and workers are documented, accurate, professional, and up to date for upcoming and/or recurring shifts.
- First point of contact for all worker enquiries regarding CRM vWorker platform.
- Work closely with members of the global Homecare team and Homecare Leadership Team to track incidents and provide feedback to drive service improvements.
- Maintain Visual Care CRM database and associated systems.
- To act as a representative for the organisation undertaking business development, taking part in external promotional activities as appropriate, and maintain collaborating with professional networks.
- Proactively building and maintaining positive and professional relationships with clients through collaboration, participation, respect whilst supporting confidentiality and cultural sensitivity.
- Timely development and submission of required reports
- Managing and investigating and responding constructively to any feedback and or complaints received.
- Undertaking administrative functions as required, including the collection of accurate and timely data to support clients invoicing, rostering, timesheets and reporting.
- Support ad-hoc tasks and projects from time to time.
- Experience working in health and/or community services.
- Relevant industry qualifications in Disability, Aged Care, or Individual Support
- Relevant experience in a customer service role, inbound and/or outbound
- Effective communication and people skills
- Team player
- Building rapport with internal and external stakeholders
- Ability to think on your feet and find workable solutions to problems.
- Ability to multitask and thrive under pressure.
- Meticulous, organised and attention to detail.
- Initiative-taking and able to work autonomously.
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Medical Virtual Assistant
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Bold Business Philippines, Pilipinas Buong orasJob Summary: · We are seeking a highly organized and detail-oriented Medical Virtual Assistant to provide comprehensive administrative support to healthcare providers and ensure the efficient flow of medical office operations. The ideal candidate will excel at tasks such as data ...
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Company Nurse
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Peerless Products Manufacturing Corporation Philippines, Pilipinas Buong orasSummary: · Join our team as a Company Nurse / HR Assistant, where you'll provide healthcare services, aid employee recovery, assist in recruitment, and offer HR administrative support. Registered Nurse license or healthcare experience required. Be a part of promoting a healthy w ...
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Health Insurance Administrator
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Polytechnic University of the Philippines Philippines, Pilipinas Buong orasDescription: · Duties and Responsibilities: · Manages portfolio of healthcare insurance accounts. Provides assistance to insured members in respect of coverage and procedure availment of benefits. Receives and reviews medical claims from employees. Endorses employees for inclusio ...
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Senior Network Administrator
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Fullerton Health PH Philippines, Pilipinas Buong orasCompany Description · Fullerton Health is a leading vertically integrated healthcare platform in Asia that provides clients and patients with enterprise healthcare solutions. We are committed to delivering quality healthcare services that meet the needs of our diverse customer ba ...
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Customer Service Representative
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Neksjob Philippines Philippines, Pilipinas Buong orasSeeking a skilled Customer Service Representative to provide exceptional support and assistance to healthcare clients, handling inquiries, resolving issues, and ensuring high levels of satisfaction and compliance with industry regulations · Minimum Requirements At least 18 years ...
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Accounting Assistant
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AHGLAB Consultancy Services Inc. Philippines, Pilipinas Buong orasAbout The Company · MedsGo was created with the goal of making medicines and healthcare supplies convenient for Filipinos. Founded in 2023, MedsGo is a digital service allowing customers to order these items online. We partner with registered pharmacies and distributors to guaran ...
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Healthcare CSR
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Neksjob Philippines Philippines, Pilipinas Buong orasDuties/Responsibilities · Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction. · Why pick us · Competitive Salary · Exciting Performance Bonuses & Account Specific ...
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Hiring ASAP CSR
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Neksjob Philippines Philippines, Pilipinas Buong orasCustomer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call cen ...
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Virtual Process
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Neksjob Philippines Philippines, Pilipinas Buong orasDuties/Responsibilities · Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction. · Why pick us · Competitive Salary · Exciting Performance Bonuses & Account Specific ...
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Company Nurse
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Viva Communications, Inc. Philippines, Pilipinas Buong orasBasic Purpose/Job Summary: · To provide basic health care services to employees and assist in implementing the healthcare protocols of the company. · Qualifications: · Must be a Registered Nurse · Must have at least 2 years of relevant work experience · Must be knowledgeable in a ...
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Hiring Call Center Support l Accept Any Medical Course
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Neksjob Philippines Philippines, Pilipinas Buong orasCustomer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call cen ...
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We are Hiring for Customer Service Representative
1 linggo ang nakalipas
Neksjob Philippines Philippines, Pilipinas Buong orasSalary: 18K · Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from reside ...
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Accounting Associate
1 linggo ang nakalipas
AHGLAB Consultancy Services Inc. Philippines, Pilipinas Buong orasAbout The Company · MedsGo was created with the goal of making medicines and healthcare supplies convenient for Filipinos. Founded in 2023, MedsGo is a digital service allowing customers to order these items online. We partner with registered pharmacies and distributors to guaran ...
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CSR - Medical Healthcare Insurance account - Makati Glorietta 1
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Metacom Philippines, Pilipinas Buong orasAre you excited about providing excellent customer service We're looking for an energetic Customer Service Representative to join our team. The position is in Makati - Glorietta 1. The role will focus on the Medical Healthcare Insurance account. · Your Key Responsibilities · Assi ...
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Business Development Associate
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Hive Health (YC S21) Philippines, Pilipinas Buong oras???????? Hi We're Hive Health · About us · Hive Health is on a mission to provide the best-in-class health plans for small-medium businesses (SMBs) in the Philippines. We offer comprehensive, hassle-free digital health insurance plans through our all-in-one platform. Founded at H ...
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Customer Success Representative
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Booth & Partners Philippines, Pilipinas Buong orasJob Description · Job summary · The main objective of this role is to handle email and slack inquiries/issues in a timely manner. · Respond to patient/customer questions via zendesk. Review, complete and close tickets that are assigned. Communicate in a kind, compassionate and pr ...
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Enrollment Analyst
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EMAPTA Philippines, Pilipinas Buong orasJob Description · Position Summary: · The Enrollment Analyst is responsible for supporting Consultants and helping · them deliver on ongoing client strategy, service, and retention tasks. This includes · but is not limited to data analysis, report preparation, enrollment transa ...
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Medical Coders
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Metacom BPO Philippines, Pilipinas Buong orasJob description · Job responsibilities: · Review medical records, patient charts, and other documentation to accurately assign appropriate medical codes. · Ensure compliance with coding guidelines, regulations, and policies such as ICD-10, CPT, and HCPCS Level II. · Analyze patie ...
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Data Management Associate CSR_ Local
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Datamatics Careers- Philippines Philippines, Pilipinas Buong orasResponsibilities:Assist members in registering efficiently and completing all required forms for availing of healthcare services · Assisting members regarding their benefits. · Update the system for any status change of the patient or member · Collecting and organizing data from ...
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Nurse
5 araw ang nakalipas
Halcyon Health Network, Inc. Philippines, Pilipinas Buong orasJob Summary · Assists patients with pre-employment medical examinations. · Willing to rotate in different testing sections (visual, audiometry, treadmill, ECG, BPM, immunization, spirometry, vaccination). · Job Qualifications · Graduate of BS in Nursing, Practical Nursing and Ass ...
Healthcare Assistant - Philippines, Pilipinas - Risewave Consulting, Inc.
Paglalarawan
Liaison: Staff in this position are responsible for initiating and maintaining a professional standard of communication with a broad range of individuals to ensure clients/participantâs care needs are met. These could include, but are not limited to, other Greenstaff Medical staff, client, family members, advocates, medical and allied health professionals, support coordinators and NDIS employees and the wider community, and significant others.
Purpose:
As a Homecare Care Coordinator your main purpose is to support the companyâs customer service activities by assisting clients/participants and support workers, resolving customer questions or complaints, and enhancing client/participant care.
Responsibilities include:
Desirable:
Key Selection Criteria:
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