Customer Engagement Analyst I - Iloilo City
1 buwan ang nakalipas
Job summary
The Customer Engagement Analyst shall help the Sales team gauge their total hold of their jurisdictions in terms of risk rating,need for follow-ups, assess the customer's chances of renewal and solve any blockers.
This role requires someone to be sensitive and familiar with tones that denotes sarcasm or commendation whether via email or phone calls.
Responsibilities
- Contact customers twice during their yearly subscription;
- Helping sales teams gauge risk ratings;
- Solving any blockers by providing reports;
Paglalarawan ng trabaho
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