Manager - WFM Management - Philippines, Bicol Region, Pilipinas - SUTHERLAND GLOBAL COLLECTION SERVICES LLC

Paglalarawan

Company Description
Sutherland is seeking an attentive and goal-oriented person to join us as a Manager - WFM Management. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you


Job Description
Managers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations


Impact the bottom line:
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations


Improve the company:
Make recommendations to enhance processes and boost ease and efficiency


Define Sutherland's reputation:
Oversee and manage performance and service quality to guarantee customer satisfaction


Empower the workforce:
Determine training needs to equip staff with fundamental skills and knowledge.


Qualifications
Our most successful candidates will have: - A Bachelor's Degree - Three years operations and management experience; Process transformation experience required - Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner - Excellent working knowledge of MS Office applications


Additional Information
All your information will be kept confidential according to EEO guidelines.