Customer Care Representative - Manila, National Capital Region

Para lamang sa mga rehistradong miyembro Manila, National Capital Region, Pilipinas

1 araw ang nakalipas

₱240,000 - ₱480,000 (PHP) bawat taon *

* Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee

Description · At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deli ...

Paglalarawan ng trabaho

Description
At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

About This Role
We are currently looking for a Customer Care Representative to join our growing team who will be responsible for delivering an excellent customer experience.

OUR PRINCIPLES

AMBITION - We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery
RESPONSIBILITY - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility
COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

Roles & Responsibilities

Make inbound/outbound calls from our global customer base, assisting customers with questions about their money transfers and services we offer, and aiming to resolve on first call.
Communicate with internal teams as required to ensure query resolution is timely and professional, taking ownership, following up and escalating as required.
Nurture customer relationships to optimize repeat transactions, ensuring your pipeline and client base is managed efficiently.
Monitor KPIs to optimize daily/monthly/quarterly/annual revenue targets and activity levels.
Adhere to standard processes and regulatory requirements – ensuring your actions are in the customers best interests at all times.
Resolve low level complaints by using established objection handling techniques and determining the appropriate way forward.
Be an active learner, pro-actively develop and grow your understanding of the currency market, and the payment services industry.
Contribute feedback on our customer facing digital tools, and how to optimise self-serve for our customers, thus reducing customer effort.
Demonstrate a learning mindset and active approach to improving individual performance. Embrace feedback and coaching opportunities to optimise individual performance.
Provide the best possible customer experience in every engagement.

Position Requirements

Preferably with Bachelor's Degree in any related field
Atleast 1-2 years' experience in related field
Strong customer focus with previous experience in supporting customers in a phone-based role and digital servicing
Fluent in English
Must be able to work onsite and rotational shift
Experience within FX/Payments/Banking customer services role
Interest in financial services
Excellent communication skills, spoken and written
Experience of delivering against individual targets and metrics
Ability to work in a global team, sharing best practice and working collaboratively to raise the bar across the organization

Perks & Benefits

Competitive Salary and Allowances
HMO/Dental/Life Insurance Benefits on Day 1
Paid Time Off (SL/VL) with Leave Conversion
Quarterly Bonus Based on Individual Performance
Euronet Employee Share Purchase Plan (ESPP) Options

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.

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