Application Administrator - Philippines, Pilipinas - MicroSourcing

Paglalarawan

Position Description: Application Administrator

Role Summary
The Application Administrator is a crucial member of the Projects and Platforms team at Wilson Security, responsible for the daily management, support, and optimisation of our key operational applications. This role will initially focus on our suite of applications including the time and attendance apps (Ontime and Webclock), device management application (SOTI), patrols management application (Wilsar), and the occurrence reporting platform (WORS). The ideal candidate will possess a blend of technical prowess, problem-solving skills, and an understanding of business processes, aiming to ensure these applications align with and support our strategic goals.
Key Responsibilities

• Application Oversight: Manage and maintain key applications such as Ontime, Webclock, SOTI, Wilsar, and WORS to meet business requirements and performance expectations.
• Support and Training:
• Provide comprehensive Level 1 support to end-users, resolving application issues and delivering training to maximise application utility.
• Understand escalation processes and resources to get additional support where required and coordinate the support efforts.
• Provide user training via MS Teams or Phone where needed.
• Integration and Optimisation: Ensure seamless integration among applications to enhance operational efficiency and data coherence across systems.
• Performance Management: Monitor application performance diligently, identifying and resolving any issues impacting functionality or user satisfaction.
• Security Management: Uphold stringent security protocols and compliance standards across all applications, conducting periodic audits and updates.
• Vendor Liaison: Collaborate with software vendors and service providers to secure necessary application support, updates, and resolutions.
• Documentation and Reporting: Keep detailed documentation for application procedures, updates, and issue resolution, and report on application status and metrics to senior management. Manage and ensure support collateral such as user guides and operational documentation are available and kept up to date.
• Continuous Enhancement: Proactively seek and recommend system improvements, upgrades, and technological advancements that can benefit Wilson Security.

Skills and Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Demonstrated experience in application administration or a similar role, with a strong technical foundation in managing business applications.
• A keen eye for enhancing system efficiencies.
• Exceptional problem-solving skills, with meticulous attention to detail.
• Effective communication skills, capable of engaging with both technical and non-technical stakeholders.
• Knowledge of security and compliance best practices pertinent to application management.