Call Center Agent - Cebu City, Pilipinas - TASQ Staffing Solutions

Paglalarawan

TASQ Staffing Solutions is currently seeking call center agents with GDS experience for positions in Cebu


Qualifications for the position:
College undergraduate at the very leastMinimum of 1 year of experience using any forms of GDS (Sabre, Amadeus, Apollo, etc.)

Willingness to work on-site in Cebu City on shifting schedulesMust be able to start ASAPQualified candidates can expect:
Telephone or online interviews via Zoom, Viber, WhatsApp, Teams, or Skype (upon candidate's request) within 24-72 business hours.
Follow-up text and email will be sent if the call is missed.

Responsibilities of call center agents include:
Handling incoming customer calls professionally and promptly.
Addressing inquiries, concerns, and requests.
Providing accurate and relevant information to ensure customer satisfaction.
Resolving complaints or issues with empathy and patience.
Documenting and updating customer interactions using company systems.
Adhering to call handling guidelines.
Escalating complex issues when necessary.
Meeting or exceeding performance targets, including call quality and customer satisfaction.
Staying updated on product knowledge, policies, and industry trends.
Participating in ongoing training and coaching for skill enhancement.
This is a full-time position, and the salary and benefits will be discussed during the recruitment process.


Job Type:
Full-timeSchedule:8 hour shiftOvertimeRotational shiftAbility to commute/relocate:Salary and benefits would be discussed during the recruitment process.
Qualified applicants can anticipate receiving interview communications within 24-72 business hours, typically through a phone call.

In the event that the initial call is missed, a follow-up text or email will be sent to schedule an alternative interview time.

Interviews can be conducted using platforms like Zoom, Skype, WhatsApp, or Teams upon request.