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Work Schedule · Standard (Mon-Fri) · Environmental Conditions · Office · As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable ou ...
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The Senior customer service representative is member of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties need to be fulfilled.The team provides internal support to Thermo Fisher collaborators and the field enginee ...
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This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. · ...
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Senior Finance Operations Representative
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We are seeking an Accounts Receivable Representative III who is a master of transactional excellence related to Accounts Receivable. · ...
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Provide high-quality customer service to patients and healthcare providers via phone, email, and chat. · ...
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"Position Overview: · As a Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed ...
Quezon City, National Capital Region5 araw ang nakalipas
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Senior Finance Operations Representative
Para lamang sa mga rehistradong miyembro
We are seeking an Accounts Receivable Representative III who will partner with external and internal business partners to drive day-to-day collections activities. · Collections of invoices (Pre-call/prepare/send statements with current invoices) · Call on past due invoices and pr ...
Quezon City1 linggo ang nakalipas
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Provide high-quality customer service to patients and healthcare providers via phone, email, and chat. · ...
Quezon City, National Capital Region1 buwan ang nakalipas
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Customer Care Senior Representative
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Date: Feb 26, 2026 · Location: · Quezon City, QUE, PH · job- { · display: inline; · } · Company: · NTT DATA Services · "Position Overview: · As a Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are l ...
Quezon, Metro Manila2 araw ang nakalipas
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The Senior customer service representative is member of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties need to be fulfilled.Support Request for Quotation process. · Maintain and update contract database. · Track ...
Quezon City1 buwan ang nakalipas
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The Senior Cash Allocations Representative will play a key role within the Order-to-Cash (OtC) department, applying day to day recording of cash receipts for allocated countries. · ...
Quezon City1 buwan ang nakalipas
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Customer Care Senior Representative
Para lamang sa mga rehistradong miyembro
"Position Overview: · As a Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed ...
Quezon City5 araw ang nakalipas
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This position is based at the new Shared Service Center in Manila and involves supporting clients throughout their lifecycle. The customer service representative will provide exceptional customer support by responding to internal and external customer requests. · Be a role model ...
Quezon City1 buwan ang nakalipas
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Senior Finance Operations Representative
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This role offers the opportunity to contribute to a growing, strategic business hub designed to support global operations at Thermo Fisher Scientific. · ...
Quezon City1 linggo ang nakalipas
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BPO Customer Care Senior Representative
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Date: Feb 25, 2026 · Location: · Quezon City, QUE, PH · job- { · display: inline; · } · Company: · NTT DATA Services · Position Overview: · As a Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are lo ...
Quezon, Metro Manila ₱300,000 - ₱600,000 (PHP) bawat taon3 araw ang nakalipas
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BPO Customer Care Senior Representative
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Deliver first class service by accurately assessing and responding to customer needs. · ...
Quezon City Buong oras1 buwan ang nakalipas
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BPO Customer Care Senior Representative
Para lamang sa mga rehistradong miyembro
· Position Overview: · As a Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committe ...
Quezon City ₱300,000 - ₱600,000 (PHP) bawat taon3 araw ang nakalipas
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BPO Customer Care Senior Representative
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++Deliver first class service by accurately assessing and responding to customer needs,+ · +To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.+ · +Remain current on program and prod ...
Quezon City1 buwan ang nakalipas
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BPO Customer Care Senior Representative
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We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. · Deliver first class service by accurately assessing and responding to c ...
Quezon City2 linggo ang nakalipas
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BPO Customer Care Senior Representative
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· Overview: · As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team ...
Quezon City ₱300,000 - ₱600,000 (PHP) bawat taon5 araw ang nakalipas
BPO Customer Care Senior Representative - Quezon City, Metro Manila / NCR - NTT Singapore Pte Ltd
Paglalarawan
As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.
Position: Customer Care Specialist (Tier 1)
Position Status: Full Time On-Site available
Hours of Work: Monday-Sunday 7:00am-11:00pm EST
Department: President's Choice Financial
Responsibilities:
• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
• Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
• Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
• Accurately complete appropriate documentation for each transaction.
• End each call by completing all required activity in order to fulfill customer requests.
Requirements:
• Excellent communication skills, both verbal and written.
• Fluent in English
• Demonstrated analytical and problem-solving skills.
• Demonstrated ability to work within time constraints.
• Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• Positive attitude and demonstrated ability to perform in a team-based environment.
• Professional and pleasant telephone manner.
• Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
• Experience working in a call center environment specifically in a customer service role.
• Previous Financial Services experience would be considered an asset.
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