ResponsibilitiesProvide service and customer support during field visits or dispatchesTie workflow to scheduleManage all on site installation, repair, maintenance and test tasksDiagnose errors or technical problems and determine proper solutionsProduce timely and detailed service reportsDocument processesOperate vehicle in a safely manner and use field automation systemsFollow all company's filed procedures and protocolsCooperate with technical team and share information across the organisationComprehend customer requirements and make appropriate recommendations/briefingsBuild positive relationships with customersRequirements and skillsProven Field Service experienceAbility to troubleshoot, test, repair and service technical equipmentEnglish literacyAbility to work flexible shifts and to adapt to changing work schedulesFamiliarity with mobile tools and applicationsTechnical degree or certification
