LOC Operator - Saudi Arabia, Tabuk, Pilipinas - Parsons Corporation

Paglalarawan

Job Description

We are currently recruiting for a ICC/LOC Operator for our project NEOM The LINE in Tabuk, KSA. You will be responsible for the following but not limited to:

• Oversee and assure the Medical and Fire and Rescue Risk Assessment for activities on the LINE.
• Provide expertise in medical incidents requiring Subject Matter Expertise to LOC Operations Manager and Senior Operation Manager.
• Guide LOC operations staff in dealing with medical incidents to promote a safe and efficient work environment.
• Establish and enforce operational policies and procedures to ensure compliance and effectiveness.
• Analyse operational data and reports to identify trends, forecast issues, and take corrective measures.
• Work collaboratively with departments to streamline operations and maintain communication flow.
• Address escalated issues promptly and efficiently.
• Ensure all medical providers on the LINE are knowledgeable about emergency response procedures.
• Conduct routine Medical Audits and evaluations, providing feedback to Senior Management
• Keep up to date on industry trends and best practices to drive operational improvements.
• Ensure compliance with health and safety regulations at all times.
• Proficient in interpersonal communication, encompassing verbal, written, and listening skills necessary for efficient task execution and the ability to effectively guide individuals with diverse backgrounds.
• Capable of conveying complex information to senior management personnel and providing clear instructions to operational teams.
• Demonstrates a strong commitment to attention to detail across all job responsibilities.
• Prior exposure to common continuous improvement methodologies, including Lean, Six Sigma, and Agile, is advantageous.
• Displays proactive behaviour and the ability to escalate issues when additional support is needed.
• Embraces a collaborative team mentality, actively participating in information sharing, problem-solving, and task delegation.
• Exhibits composure under pressure and consistently meets deadlines.
• Proficiency in English communication at a high level, with a solid understanding of Arabic language and culture. Proficiency in other languages is a plus.
• Demonstrates strong leadership and team management skills.
• Possesses excellent organizational, communication, critical thinking, and decision-making abilities..
• Capable of thriving in a high-pressure environment while juggling multiple tasks concurrently.
• Detail-oriented with exceptional problem-solving skills.
• Experience in auditing and mentoring is a definite advantage.
• Bachelor's degree in Paramedical Science and Operations Management experience.
• Minimum of 3 years' experience in an Operations centre or Dispatch Call centre, with a proven track record in a supervisory role.
• Proficient in using Microsoft Office Outlook, Word, Excel, and PowerPoint.
• Auditing and mentoring experience.
  
  

Minimum Clearance Required To Start

Not Applicable/None

Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.