Assistant Manager-Customer Care Voice-Inbound - Metro Manila
4 linggo ang nakalipas
Job summary
This role involves ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). The responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial.Responsibilities
- Managing both inbound and outbound calls, as well as other correspondence related to claims.
- Fulfilling any other essential functions as directed by the supervisor.
Paglalarawan ng trabaho
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