Service Delivery Analyst - Manila, Metro Manila
22 oras ang nakalipas
Paglalarawan ng trabaho
As a Service Delivery Analyst, you will be on the front lines of ensuring Broadridge's global client base is effectively using our Order Management System (OMS), reference data and risk products day-to- day to drive their business.
In this role, you'll be on a team acting as the primary point of contact for all Broadridge Asset Management Solutions (BAMS) clients, including hedge funds, wealth managers and traditional asset managers. You will interact directly with traders, trade support, operations and IT groups daily to support their use of BAMS products and services.
As a service delivery team member, you will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper issue tracking, providing excellent internal and client communication, timely resolution or escalation of client issues.
Primary Responsibilities:
- Provide front line support to BAMS product suite end users via phone and email.
- Serve as front line of support for all trading inquiries- troubleshoot, triage and manage issues from point of origin to resolution.
- Provide clients, and internal partners, proactive, consistent and quality update on issues
- Work with the manager to handle issue backlog, monitor and assign issues as reported by clients
- Develop and maintain strong working relationships with client base
Qualifications:
- Degree in related fields such as Mathematics, Engineering, or Economics is also acceptable
- Financial industry (investments) knowledge will be the very strong plus
- Minimum 3-5 years of client facing technical support experience is requires
- SQL Server and Transact SQL skills
- Strong written and verbal communication skills and ability to multi-task
- Ability to read code and write simple scriptsin any programming language
- Proficiency in at least one of the programming languages (C#, VB, or Python) is sufficient, with familiarity in related fields being advantageous
- Ability to work in a dynamic environment where clients are using our products, in real time to enable business decisions
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