Logistics Coordinator
2 linggo ang nakalipas
Job summary
Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s) Provide Drivers with appropriate information to allow for a seamless delivery transaction Routing multiple routes in a timely fashion Ensuring emails and customer phone calls are responded to in a timely manner Monitor current schedule of delivery agents to ensure workload balance Conduct reassignments as necessary in case of vehicle breakdowns or interruptions Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution Handle customer concerns in an expeditious and professional manner Escalate unresolved issues to management as needed Maintains consistent open communication with HR & Management regarding customer or driver issues concerns complaints trends etc Handle high phone call and email volume Function in a fast-paced environment while managing a variety of moving parts Work within the appropriate level of independence but serving as a team player
Paglalarawan ng trabaho
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