EASTWOOD | Operations Supervisor - E-Commerce Road, Bagumbayan, Quezon City, Metro Manila, Philippines

Operations supervisor is responsible for supporting associates by handling consult, escalations, team supervision and other related duties to meet the programs KPI targets as stated in the SOW. · Oversee and supervise a team of associates. · Attend required training session for n ...

+Job summary · Majorel supports clients worldwide to shape customer relationships. Over 48,000 employees in 28 countries design customized solutions. · +Experience with forecasting/scheduling and related software packages. · +Lead supervisors through interactions and motivation.F ...

The Unified Communications (UC) Technician maintains, · configures, · sustains Avaya Aura VoIP environment, · operations, · maintenance existing UC environment assist configuration Avaya hardware/software associated platform.Overall Responsibilities:Maintain configure sustain Ava ...

The Quality Supervisor supports Transaction Monitoring requirements and supervises Quality Coaches and/or Sales Verification Representatives. · ...

The Quality Coach provides Transaction Monitoring support or Sales Verification support (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations. · This incumbent will conduct both Process Level and/or Agent Level cont ...

The Real Time Analyst monitors multiple queues and agents from multiple programs to ensure consistent service is maintained. · ...

The Support Specialist owns the customer product experience and provides support to various departments to address and investigate both complex technical or non-technical issues such as billing payment or system integration. · ...

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. · ...

This position is responsible for supporting frontline agents by handling consult calls and escalations / alternatively: handling more complex transactions or transactions for selected customer groups. · ...

+ Job summary: The HR Specialist provides support for a wide variety human resource functions including employee relations, HR reporting, performance and compensation management and benefit administration. · + Qualifications: 4-year degree in related field · Preferably with minim ...

· Familiar with Microsoft Products and services. · ...

The Service Desk Analyst will deliver IT Global Service desk and associated support services for Majorel Sites. The role involves allocating calls promptly, logging incidents, identifying problem types and classifying incident types. · ...

This role is responsible for delivering IT global service desk support services across all Majorel Sites. This includes providing first-line technical support for software and hardware issues via telephone email and remote users. · ...

Majorel supports clients worldwide to successfully shape their customer relationships. We create amazing customer experiences that people value. · ...

Job Summary: · This position provides support and concierge-type liaison services to an assigned customer portfolio. · Respond effectively and efficiently to requests received via phone, email or chat. · ...

The Lead Trainer maintains classroom space including application verification and are experts on the training environment processes and tools as well as Learning Event Coordination and Logistics and Training Effectiveness analysis.Lead Trainer may be responsible to Train Facilita ...

The incumbent must be detail-oriented with a strong focus on accuracy and timeliness. The role requires extensive experience in data analysis and an innovative focus on developing reports for all contact centers. · This includes the analysis and review of the day-to-day service p ...

This role is responsible for customer satisfaction and quality assurance in accordance with the client and Majorel standards. · ...