Senior Executive-Workforce Management-WFM - Philippines

Manage real-time queues in both contact center, back office, chat, or blended client areas. · Experience in scheduling is a must and at least 3 years experience required to collaborate with other departments to ensure accuracy of forecasts. · ...

A specialized WFM team member that is responsible in accurately generating and uploading an employee's work hours to ensure proper and on-time payroll processing in compliance with the company and local labor laws. · Data Analysis: Analyze WFM and MIS data to ensure company and l ...

The Workforce Manager Senior Executive-WFM will monitor queues in real-time, generate schedules to meet business requirements, adjust schedules based on actual scenarios, and provide overtime requirements/voluntary time off to ensure efficient staffing. · Candidate must possess a ...

We are seeking a highly organized and detail-oriented WFM Analyst to join our team. · Efficiently manage intra-day staffing and service level. · Provide timely, accurate reports on intra-day performance. · ...

Responsible for intra-day management processes for operations located in Cebu/Iloilo, . · Efficiently manage intra-day staffing and service level thru effective planning and scheduling. · ...

Sr. Executive - WFM generates schedules to meet business requirements enabling superior customer service. · ...

You can expect to learn many aspects of Workforce Management that our clients engage in. · Create and manage dashboards and reports and publishes them within the prescribed frequency and timelines. · Maintain databases and understands data visualization. ...

This Senior Executive will be responsible for managing workforce and optimizing schedules to ensure efficient and effective staffing. · ...

The manager will generate month-wise forecasts and ensure optimum staffing at all times. · Generates month-wise forecast incorporating historical trends. · Runs short term forecast and re-forecast/adjust future volume projections. · ...

Monitors and manages live operational performance across teams to ensure service level targets are met. · ...

We're offering a fantastic role for an experienced Contact Center Workforce Management Specialist to help optimize workforce performance and enhance customer experiences. · ...

The Real-Time Analyst will monitor actual activities and compare them to plans, making recommendations for immediate changes. They will ensure adherence to schedules and raise alerts in a timely manner in case of deviations. · Monitors actual activities and compare it to plan and ...

Unlock your full potential at work with TDCX, a leading global BPO company. · ...

At TDCX we believe that every career move should propel you forward. Work alongside innovative teams support the growth of the worlds most forward-thinking brands and explore whats possible when human expertise meets technology. · ...

Do you aspire to have a rewarding career where you can thrive grow and achieve your career aspirations Unlock your full potential at work with TDCX a leading global BPO company Work with the world s most loved brands and connect with inspiring diverse people Join our team and beg ...

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands. · ...

We believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. · ...

A WFM professional that provides Operational WFM analytical support and consultative guidance around established WFM processes and procedures. · ...

The Global Workforce Management (WFM) Lead at TDCX is responsible for defining and leading the global WFM strategy across multiple geographies, accounts, and service lines. This role ensures optimal capacity planning, · Define and own the global WFM strategy, standards, and gover ...

We're looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy ensuring every idle or at-risk assistant is re-engaged within 72 hours. · ...