Operations Supervisor - Manila - Reed Elsevier Shared Services Philippines Inc

    Reed Elsevier Shared Services Philippines Inc
    Reed Elsevier Shared Services Philippines Inc Manila

    19 oras ang nakalipas

    Buong oras ₱360,000 - ₱720,000 (PHP) bawat taon *
    Paglalarawan

    People and Performance Management

    • Ensure new employees are oriented to the organization, its policies, facilities, etc.
    • Ensure all work is completed according to established policies, procedures, and standards
    • Facilitate Employee Training and Development
    • Manage individual and team scorecard per month
    • Monitor, assess and provide feedback about employee's performance
    • Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
    • Conduct performance appraisal on a regular basis and participate in annual review process
    • Develop and implement PIP if performance is not adequate
    • Approve and monitor daily team attendance
    • Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
    • Support and drive employee engagement and corporate social responsibility initiatives

    Conflict / Crisis Management

    • Regularly review the needs of employees
    • Help, discuss, evaluate, and resolve personal and work issues among team members
    • Inform and monitor employees during times of crisis or disaster to assess situation
    • Inform the manager of the current situation of team members and recommend solution

    Reporting

    • Submit regular operation performance status reports to local leadership team
    • Generate monthly performance update to BU stakeholder
    • Update all necessary reports needed by Stakeholders
    • Ensure all reports are accurate, updated and submitted on time

    Operational and Process Management

    • Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
    • Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
    • Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
    • Review, develop and implement process improvements, departmental goals, and objectives
    • Conduct monthly operations review and execute action items agreed with the manager and business unit partners
    • Manage multiple processes or work functions simultaneously
    • Monitor and manage workload and assignments of the team
    • Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
    • Manage and facilitate the corrective action process, partnering with the Manager
    • Process audit – support annual process audit activities
    • Operations Standard – support compliance with established processes
    • Complete other duties as assigned

    Qualifications:

    • Candidate must possess Bachelor/College degree
    • Preferably with 1-2 years of leadership experience
    • Preferably with experience in handling Sales calls-related team/program
    • Strong people and stakeholder relationship management skills
    • Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
    • Amenable to work on a night shift or flexible schedule
    • With excellent work ethics and can easily adapt to CI and Agile Culture
    • Detail oriented and project management skills
    • Proven success at managing change
    • Strong organizational, prioritization and delegation skills
    • Proven problem solving and analytical skills
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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