Customer Service Specialist - Metro Manila
7 oras ang nakalipas
Paglalarawan ng trabaho
Company Description
TELUS is a purpose-driven organization committed to innovation and making a positive impact in our digital world. Our inclusive and supportive team fosters an environment where employees can thrive both personally and professionally. We strive to empower our customers and communities through technology solutions that promote safety, ease, and connectivity. At TELUS, you will have opportunities to grow your skills, make meaningful contributions, and drive sustainable change while building a career in a company that prioritizes community and environmental stewardship.
Role Description
This is a full-time on-site position for a Customer Service Specialist located in Metro Manila. In this role, you will handle customer inquiries, provide solutions to customer concerns, and ensure the best possible service to achieve high levels of customer satisfaction. You will interact with customers via phone or other communication channels, maintain professional phone etiquette, and deliver personalized assistance to enhance the customer experience. You will also collaborate with other team members to resolve issues effectively and contribute to continuous process improvement.
Qualifications
- Strong skills in Customer Support, Customer Service, and Customer Satisfaction
- Proficiency in maintaining positive Customer Experience and addressing customer needs effectively
- Excellent Phone Etiquette and communication skills
- Ability to work in a fast-paced, team-oriented environment
- Problem-solving abilities and attention to detail
- Experience in a call center or customer-facing role is a plus
- High school diploma or equivalent; additional qualifications are advantageous
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