Trainer/Coarch (Customer Support exp., BPO) - Cebu City
Para lamang sa mga rehistradong miyembro Cebu City, Pilipinas
4 linggo ang nakalipas
Job summary
We are looking for an experienced Trainer / Enablement Specialist to ensure our customer support agents are confident, competent and fully production-ready.The Trainer will design deliver and continuously improve onboarding and ongoing training programs working closely with Operations QA and Team Leaders to align training with real-life workflows and performance expectations.
Responsibilities
- Deliver onboarding training for new projects and new hires
- >Support existing projects with refresher performance-driven and rollout training
- >Build maintain company-wide training standards structure assessments Ensure training content reflects real workflows operational expectations Own LMS Knowledge Base structure quality relevance Transform client-provided materials into effective Training assets Deliver daily Training sessions ensure up-to-date content is used Provide refresher topics to agents support knowledge retention tool usage Track all Training topics in a historical tracker confirm learning completion Collect feedback suggest updates where KB articles outdated unclear
Paglalarawan ng trabaho
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