SNOW Admin - Bago City, Calbayog City, Abuyog - Lavu Tech Solutions Sdn Bhd

Paglalarawan

Must have skills

· Scripting skills preferably JavaScript, Flow designer

· System configuration

· Management and maintenance ( e.g. user and group Mgmt, ACL and roles, monitoring, and performance tuning)

· Cloning

· Instance upgrade

· Security fixes and patches installation

o  SAML & SSO

o  Account Management * Cloud core resources (compute, network, storage)

o  Data model (CSDM framework).

Key Responsibilities:

Platform Administration & Configuration

• Configure and maintain ServiceNow platform components including users, groups, ACLs, roles, and permissions.
• Manage system properties, UI policies, and business rules to meet operational requirements.
• Perform monitoring, performance tuning, and health checks for optimal platform performance.

Instance Management

• Execute instance cloning, upgrades, and patch installations for security and feature enhancements.
• Apply security fixes and maintain compliance with organizational standards.

Authentication & Security

• Implement and manage SAML, SSO, and other authentication mechanisms.
• Ensure secure access control and compliance with enterprise identity management policies.

Scripting & Automation

• Develop and maintain scripts using JavaScript and workflows using Flow Designer.
• Automate routine administrative tasks to improve efficiency.

Cloud Resource Management

• Support account management for cloud core resources (compute, network, storage) integrated with ServiceNow.
• Ensure proper configuration and governance of cloud-related ServiceNow modules.

Data Modeling & Governance

• Implement and maintain data models based on CSDM (Common Service Data Model) framework.
• Ensure data integrity and stewardship across ServiceNow common tables.