Services Operations Senior Specialist I, PS Ops - Philippines, Manila, One Le Grand Tower (Manila - One Le Grand)

Job summary

FactSet creates flexible, open data and software solutions for over 200000 investment professionals worldwide providing instant access to financial data and analytics that investors use to make crucial decisions At FactSet our values are the foundation of everything we do They express how we act and operate serve as a compass in our decision-making and play a big role in how we treat each other our clients and our communities We believe that the best ideas can come from anyone anywhere at any time and that curiosity is the key to anticipating our clients needs and exceeding their expectations

Responsibilities

• 10 % Identify acknowledged issues in Portfolio Services client workflows Acknowledge all issues affecting Portfolio Services client workflows in a timely manner
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• 50% Perform first level support issues affecting Portfolio Services client workflows escalating to coordinating with other groups as needed Ensure all issues affecting Portfolio Services client workflows are addressed in a timely manner
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