Medical Virtual Assistant - Metro Manila - Virtual Rockstar

    Virtual Rockstar
    Virtual Rockstar Metro Manila

    23 oras ang nakalipas

    ₱240,000 - ₱600,000 (PHP) bawat taon *
    Paglalarawan

    This is a remote position.

    Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a US-based pediatric therapy practice.

    This role is critical to keeping provider schedules full, ensuring evaluations are scheduled promptly, and supporting a smooth intake experience for families. The ideal candidate is proactive, highly organized, and confident communicating with parents to convert inquiries into scheduled evaluations while maintaining accuracy in systems and documentation.

    This position plays a central role in day-to-day operations and serves as the primary scheduling and intake support for the practice.

    About Our Client

    Our client is a pediatric therapy practice providing outpatient speech and occupational therapy services. They support children and families through individualized, play-based therapy designed to help children reach developmental milestones. The practice values clear communication, consistency, and strong operational support to ensure families receive timely and well-coordinated care from evaluation through ongoing treatment.

    Responsibilities

    Scheduling & Evaluation Management (Primary Focus)

    • Schedule evaluations and therapy appointments for new and existing patients

    • Proactively pull in evaluations to keep provider schedules full

    • Monitor provider calendars daily to identify gaps, cancellations, and rescheduling opportunities

    • Actively work the waitlist to fill open appointment slots

    • Coordinate reschedules and cancellations to maximize provider utilization

    • Ensure evaluated patients are scheduled for ongoing appointments without delays

    Intake & Patient Profile Accuracy

    • Send email communications to new patients to ensure intake paperwork is completed prior to the first appointment

    • Build patient profiles accurately in the practice management system

    • Ensure all demographic, scheduling, and intake information is entered correctly

    • Maintain and update patient waitlists with accuracy and consistency

    Patient Communication & Front-Line Support

    • Answer incoming phone calls and respond to patient inquiries via phone and email

    • Communicate clearly and compassionately with families regarding:

      • Scheduling availability

      • Attendance expectations

      • Missed appointments and late cancellations

    • Serve as the main point of contact for scheduling-related questions

    • Document detailed and accurate notes so the team can rely on scheduling records

    Administrative & Coordination Support

    • Coordinate closely with therapists and internal team members regarding daily schedules

    • Assist with basic reporting and administrative tasks as needed

    • Follow established SOPs and workflows consistently

    • Take initiative to optimize schedules without waiting for direction

    • Escalate issues appropriately rather than guessing

    Tools & Systems Used

    • Fusion / Ensora

    • Office Ally

    • Google Docs, Sheets, Drive, and Gmail

    • Microsoft Word

    • Google Meet and Zoom



    Requirements

    Experience

    • Minimum 2–3 years of experience in medical scheduling, intake coordination, or healthcare administration

    • Experience in pediatric, therapy, or outpatient healthcare settings preferred

    • Comfortable managing evaluations, waitlists, and high-volume scheduling

    Skills & Traits (Non-Negotiables)

    • Strong verbal and written English communication skills

    • Confident speaking with families and managing follow-ups

    • Highly detail-oriented with strong data accuracy

    • Proactive self-starter who takes initiative when schedules are light

    • Organized, reliable, and able to manage responsibility independently



    Benefits



    Competitive salary commensurate with experience

    Opportunities for professional development and growth

    Work closely with a supportive pediatric healthcare team

    Make a meaningful impact by helping children and families access care


    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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