Telecom Tier 1 Support - Pasig, National Capital Region

AireSpring is seeking a Telecom Tier 1 Support specialist with a minimum of 2 years of experience in managing service or telecom support. The ideal candidate will have strong knowledge of WAN technologies, Cisco routers, and CLECs. · ...

This telecom tier one support role involves troubleshooting issues with customers and vendors via phone email chat resolve service issues manage customer trouble tickets provide detailed timely ticket updates experience network monitoring tools systems plus SD WAN technologies Ve ...

The Tier 2 Support Manager is responsible for leading the Tier 2 support function. · ...

As a Tier 1 Support Specialist at MicroSourcing you will provide exceptional service to existing clients by identifying their concerns offering effective solutions educating them on products and services Track monitor document all incoming client calls for accurate record-keeping ...

+Job summary · we are building a talent pool for pki engineers to support enterprise scale certificate and key management initiatives.Qualificationsbachelor's degree in computer science,it,cybersecurity,equivalent experience · ...

Provide first-level support for telecom services addressing customer inquiries and issues diagnose and troubleshoot telecom network problems to ensure quick resolution assist in the installation and configuration of telecommunications equipment maintain records and documentation ...

TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. · ...

+Job summary · As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment and troubleshooting of TrueNAS solutions for customers.+QualificationsBachelor's Degree in Computer Science, Computer/Electrical Engineering, or a related field (or eq ...

+The Technical Support Representative will assist the Tier 1 Support team by liaising between Support, Development, and Product teams. · +Be available to receive live daily calls emails chats to Triage action escalations from Tier 1 · Provide world-class technical support via tel ...

The Successful Applicant will have a Bachelor's degree in Computer Science or related field and at least 5 years of experience as support in technical setting. The candidate must be familiar with UNIX/Linux server environments and Linux systems administration. · ...

A Tier 2 Support Engineer will help shape the future of Enterprise Storage with a trusted Global Tech Company. · ...

The purpose of IT support Engineer (Tier · 1) is to provide the first level of support to deliver quality service to customers and be able to meet or even exceed service or operational level agreement (SLA or OLA). · This is fulfilled through working with applications or systems ...

The Tier 2 Support Manager is responsible for leading the Tier 2 support function ensuring high-impact issues bugs and escalations are accurately tracked prioritized and driven to resolution. 3+ years of experience in customer support technical support or operations · Strong back ...

We are seeking a Tier 1 Support Specialist to serve as the first point of contact for users experiencing technical issues with our MAPS and MTD solutions. · ...

A Product Support Representative at Dialpad will own escalated customer interactions and our collective T2 knowledge base. They will work closely with our Engineering team to further refine the product. · Own and manage escalated customer issue reports. · Partner with our Enginee ...

The purpose of IT support Engineer (Tier1) is to provide the first level of support to deliver quality service to customers and be able to meet or even exceed service or operational level agreement (SLA or OLA). This is fulfilled through working with applications or systems to un ...

The Tech Support Specialist will provide technical support to customers of all sizes through various support channels.The role involves maintaining knowledge of the designated product suite, responding to customer inquiries via email and chat, providing training materials and doc ...

Testing and Fault Isolation on layer 1 and 2 of the OSI model by internal troubleshooting, testing with carriers, and working with customer vendors and/or technical support NOC's. · ...

Job summaryThe Tier 1 Service Desk Support Engineer serves as the initial point of contact for customers seeking technical assistance. · Triage all incoming support requests via ticketing systems. · Respond to customer queries via support tickets,email,and phone in a timely and p ...

The Tier 2 Support Engineer will support the deployment and troubleshooting of TrueNAS solutions for customers. · Answering incoming questions through our various support channels, providing business and product knowledge · Triage, routing, and escalation of customer engagements ...