Senior Host, Global Marketing - Manila, National Capital Region

Para lamang sa mga rehistradong miyembro Manila, National Capital Region, Pilipinas

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REQ13646 Senior Host, Global Marketing (Open) · Position Summary · The Senior Host, Global Marketing is responsible for the new and existing premium mass business by identifying and developing premium mass players from existing database and from their network outside of the prope ...

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REQ13646 Senior Host, Global Marketing (Open)

Position Summary
The Senior Host, Global Marketing is responsible for the new and existing premium mass business by identifying and developing premium mass players from existing database and from their network outside of the property. To maintain and enhance relationships with his/her own premium players database, achieving client quotas and any other key performance indicators as specified by the Management. The Senior Host, Global Marketing is expected to provide professional service to his/her guests throughout the visit to the property and to maintain personal contact with the guests for future visitation and assistance.

Primary Responsibilities

Identify, develop and/or acquire new business and potential players
Achieves client quotas, performance targets and business goals as assigned by the Management
Provide professional customer relationship services with new and existing patrons and provides quality guest service experience
Acquire and develop new premium players by identifying their interests and encouraging constant return trips through the pertinent player events
Support marketing events, programs and projects that will encourage new and existing patrons to visit the property
Ability to maintain and manage a database of players according to the Management's expectations
Ensures comfortable guest stay and must be well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage constant trips to the property
Ensures and strictly maintains guest information confidentiality at all times
To maintain a professional guest relationship to his/her guest by providing premium guest experience
Performs other assigned task by the Manager, Global Marketing

Qualifications
I. Experience

Strong background in Guest Services and/or Premium player fields
Demonstrates the ability to manage and maintain larger database of clients
Demonstrates high quality of guest relationship management and keen ability to sell
Experience in gaming marketing field, and relevant experience in event and promotion field, is an advantage
Knowledge in Philippine gaming business is an advantage
At least one-year experience in sales or customer service field, preferably in gaming marketing is preferred.

II. Education

Tertiary qualification preferably a Degree holder or above in Business Administration or marketing field is preferred.

III. Skills / Competencies

Computer literate
Excellent interpersonal and communication skills in English
Multilingual and ability to converse in a third language- Chinese/Japanese/Korean
Able to define problems, collect data, establish facts, and draw valid conclusions

IV. Others

A team player
Proven customer service orientation, energetic and enthusiastic
Pleasant and mature disposition
Able to work on rotating shifts
Able to work under pressure and result driven
To be flexible and accommodating as this may require extra hours out of normal work hours