Customer Service Associates - Manila, Pilipinas - Primer Group of Companies

Paglalarawan

An E-commerce Customer Service Associate assists customers with inquiries related to a Company's products and services. Attend customer issues and resolve them in a timely manner. Interacts with a customer, with a variety of channels such as email and chat support. Responsible for customer interface, provides support for pre-selling and after-sales transactions.


Duties & Responsibilities:

• Handle customer inquiries/complaints through email and live chat to provide answers and solutions on processes, products, and services.
• Knowledgeable of the product features and their benefits.
• Understand the online shopping process and order management.
• Adherence to service standards to sustain customer satisfaction.
• Serve as the first point of contact for inter-department concerns and customer feedback within an acceptable time frame
• Prepares collaborative reports for documentation (collab file and refund)
• Elevate or escalate critical issues to Supervisor for further evaluation and review.

Functional Competencies:

• Product Knowledge
• Analyzing information
• Customer Focus
• Data and Entry skills
• Reporting skills

Job Qualifications:

• Candidate must possess at least a Bachelor's/College Degree , Business Studies/Administration/Management or equivalent.
• Experience and background in Customer Service is a plus.
• Communication Skills, Demonstrate Customer centric attitude, with problem solving skills
• Willing to work at Malate, Manila
• Full-Time position available and can start by January.