Workspace Business Development Officer - Binãn - Crown Worldwide Group

Paglalarawan

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown.

Position Statement

The Business Development Officer is responsible for the servicing and conversion of direct sales opportunities generated by Crown's marketing efforts or through business development activities.

The Business Development Officer needs to follow the prescribed Crown sales methodologies and protocols in accordance with the strategies, priorities, and sales targets of the Crown Group.

This role also works closely with other internal stakeholders and ensures all sales opportunities are leveraged to maximum effect in a team selling environment.

Maintaining a high performance customer driven culture is also crucial to the success of this position.

Key Focus Areas

• Administration
• Customer Service
• Project Management
• Service Delivery Excellence
• Corporate Social Responsibility
• Other

Key Tasks and Responsibilities

Administration

• Meet and maintain monthly sales conversion targets in accordance with Crown's KPIs and Business Plan
• Attend, report to and participate in sales meetings, report on competitor trends and help develop local sales strategies that meet the challenges of the market
• Ensure that administrative systems are up to date and accurate at all times and data input protocols are observed and adhered to
• Maintain accurate invoices, documents and customers files
  • After the call or ocular inspection, prepare quotation and ensure price competitiveness.
• Prepare and present formal quotations to clients, using indicative selling techniques and structured approaches to enable successful negotiation with the customer
• Customer Service
• Call on clients to meet the pre-arranged appointment times
• Upon receipt of a confirmed survey appointment, ensure the service requirements are captured and documented
• Complete a detailed inventory of effects or project charter which allows the accurate calculation of the move or project.
• Present the company's services by way of brochures, discussion, demonstrations and the use of the presenter in the most positive light, selling the benefits of our service, our company, and the Crown network worldwide.
• Utilise value based selling skills and methodologies that clearly differentiate Crown from our competitors and generate best value for Crown at every possible juncture.
  • Ensure each day is well planned geographically to maximise all opportunity whilst satisfying the demands of our customers.
• Regular follow-up to ensure the booking of sales personnel through negotiation and use of value add and upselling techniques.

Project Management

• Monitor project milestones, dependencies, and risks.
• Coordinate with cross‑functional teams to ensure timely execution .
• Follow up on assigned tasks, deadlines, and pending items.
• Assist in vendor coordination, procurement requests, and materials planning- if neccesary.
• Prepare weekly progress reports and executive summaries.
• Maintain updated project documentation and ensure governance compliance.
• Support project handover, closing documents, and performance evaluation.
• Help ensure seamless transition of closed deals to the operations team.
• Support process improvement initiatives to improve efficiency and cost savings.
• Assist in developing SOPs, templates, and forms for BD and PM processes.

Corporate Social Responsibility

• Support the company CSR commitment and goals.
• Other
• Demonstrate and promote the company vision and values.

Aptitude, Knowledge and Qualifications

Aptitude

• Ability to maintain confidentiality and display tact and discretion at all times
  • Excellent analytical, interpersonal and communication skills
• Excellent presentation skills and negotiation skills
• Ability to work in a potentially rapidly changing environment
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines
• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism
  • Professional attitude and a willingness to support stakeholders in effectively doing their job
• Solution oriented approach to problem solving and decision making

Professional Knowledge and Skills

• 3 years sales or marketing experience
• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders
  • Well-developed administration and organisation skills with strong attention to detail.
• Knowledge of selling psychology
• Cultural sensitivity and awareness.

Qualifications

• Graduate of Bachelor's degree

What we offer

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
• Work in a dynamic team with opportunities for growth
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
• Language courses, Well-being Program, Mentoring Program, Employee Referral Program
• Performance bonus
• Career development path
• CSR, ED&I, Work-life balance initiatives

Call to action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.