WFM Executive - Cebu, Pilipinas - Recruiter PH

    Recruiter PH
    Recruiter PH Cebu, Pilipinas

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    Paglalarawan

    PRINCIPAL RESPONSIBILITIES:

    • Prepare and maintain headcount and capacity planners for processes assigned.
    • Preparing forecasts for volume, productivity and shrinkage
    • Preparing monthly reports for individual accounts
    • Validate production and non-production hiring and/or internal movements.
    • Analysis of scheduling outputs and recommend changes whenever necessary.
    • Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
    • Coordinate with cross-functional teams on matters related to resource planning and movements.
    • Supervise and train team members performing work tasks and responsibilities.

    CANDIDATE SPECIFICATION:

    • Education Qualification -The applicant should necessarily have completed Graduation, preferably of Math or science major.
    • Must have 2-5 years of WFM experience in a BPO setting
    • Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.

    CRITICAL SKILLS REQUIRED:

    • Good working knowledge of computer i.e., MS Office, Above average MS Excel knowledge is required.
    • Excellent verbal & written communication & presentation skills.
    • Good Interpersonal & people management skills with a good problem-solving approach.
    • Expert knowledge of service procedures
    • Good analytical skills in MIS, number crunching & reporting to internal & external customers.
    • WFM Tool Competency (IEX, eWFM, etc...)
    • RTA/ MIS Experience is advantageous.
    • Can work with minimal supervision and has initiative.

    Job title:
    WFM Executive


    Process:
    Airline

    Work set-up: Night and shifting schedule, work onsite

    Location:
    Cebu

    Salary range: 25K-32K


    QUALIFICATIONS:

    • College Graduate/UG of 2 years (completed 4 sems) of any field
    • Knowledgeable in reporting and analytics and has a background in RTA/MIS
    • Must be knowledgeable in handling different WFM tools

    Availability:
    ASAP joiner is an advantage


    Work Set up:
    On-site