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    Customer Relations Officer/16k-20k/San Antonio Village Makati - Dempsey Inc

    Dempsey Inc
    Dempsey Inc Makati, Pilipinas

    1 linggo ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    Qualifications:

    • Bachelor's Degree in Business Management / or equivalent
    • Excellent Customer Service and Interpersonal Skills
    • Possess active listening skills with a keen attention to details
    • Must be hardworking, honest and responsible
    • At least one (2) year working experience in related field
    • With good oral and written communication skills

    Job Summary:

    • Focusing on growing and developing new business.
    • Establishes productive and professional relationships with key personnel (stakeholder and executive sponsors) in assigned customer accounts.
    • Coordinates the involvement of company personnel, including support, service, finance, logistics, production and other management resources, in order to meet account performance objectives and customers' expectations.
    • Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones including customer quarterly performance review. Process customer requirements on a timely manner based on company standard procedure and customers' expectations.
    • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
    • Communicate clear progress of weekly/monthly/quarterly initiatives to internal stakeholder on forecast management and account progress report.
    • Assist with high sensitivity request or issue escalations as needed.
    • Other responsibilities which may be assign by immediate superior.
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